13 Sep
Walmart is Hiring Resolution Specialists!
Arkansas, Fayetteville 00000 Fayetteville USA

Vacancy expired!

Walmart is Hiring Resolution Specialists!

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

If you are interested in this opportunity please visit this link to apply: https://walmart.wd5.myworkdayjobs.com/WalmartExternal/job/US-AR-SPRINGDALE-Home-Office-Call-Center/Resolution-Specialist-I-Temp-R-207034

Resolves customer contact issues by using decision support tools to resolve issues

Work with store associates to develop and implement resolutions; implementing the appropriate resolution

Provide information to customers, utilizing program quality guidelines and program resources

Authorize customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior resolution specialists, as necessary.

Enhances customer engagement by researching and resolving ongoing issues

Implement resolutions and communicating final decisions and resolutions to customers

Represent company image to customers by providing professional, courteous customer service, providing accurate and timely information, reviewing and appropriately communicating relevant company policies; remaining poised when faced with difficult interactions and identifying high-visibility issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).

Vacancy expired!


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