UX Content Strategist
Vacancy expired!
About the company
Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information.
Together, we are building products and services that help create a financial system everyone can participate in.
Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.
About the role
We’re looking for a UX Content Strategist to help drive the activation, engagement, education, growth, and retention of our current and prospective customers.
The ideal candidate is excited about crafting product content that empowers people to understand investing, market conditions, and other financial concepts.
Your day-to-day will involve :
Collaborating closely with design, product, and research teams to build delightful user experiences and shape the product roadmap
Offering UX writing perspective throughout the product development process, improving the overall experience and ensuring consistency
Creating and advocating for an approachable style of language that best communicates our mission externally
Developing frameworks, guidelines, and processes to help define and improve UX product content at Robinhood
Working cross-functionally to deliver necessary content to empower internal teams, including Marketing, Communications, Compliance, Engineering, Operations, Legal, and Customer Experience
Balancing customer experience and business impact with speed and quality
Incorporating user research into content decisions for product experiences
Assuring high quality of content for our products in terms of : simplicity, education, and delightfulness
Contributing to our Help Center and developing customer support content
Sharing your work with other Content Strategists and providing feedback during weekly Crit meetings
Some things we consider critical for this role :
3+ years UX writing or product content strategy experience
Eagerness to shape product direction from ideation to post-launch
Excellent writing and editing skills
Experience crafting content strategies and microcopy for UX flows
Experience defining, tracking, and reporting on content metrics and ability to communicate this effectively to the team
Experience conducting content and comparative audits
Experience creating or contributing to editorial guidelines that align with short- and long-term company goals
Ability to embody the Robinhood voice and advocate for the user
Ability to translate technical concepts into concise, easy-to-understand language
Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
Experience working with designers, product managers, and user researchers
A portfolio or selection of writing samples and past work to share
Bonus Points :
A keen sense of humor
Personal or professional experience in finance or investing
Familiarity with working with compliance and legal teams during the content development and approval process
Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting.
At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check all the boxes.
Vacancy expired!