Senior Product Manager

Have you always dreamed of being a part of a world-class team, and a culture that truly understands what this means? Welcome to Conversica.

We have built a culture that is a magnet for top talent a culture where innovation, intellectual honesty, and team camaraderie are more than core values.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.

Recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, CA.

We are seeking a Senior Product Manager to own the product vision and roadmap for our Conversation Management area. The Conversation Management area encompasses the tools and capabilities associated with our AI Assistants’ ability to converse, make decisions and take actions.

The person will identify and prioritize specific product requirements; and work alongside our Engineering and technical Product teams in Washington state in developing and launching new features to support our Conversational AI capabilities.

Additionally, he or she will be responsiblefor working closely with new and existing customers to understand new product needs.

The role can be based in either Foster City, CA or Seattle, WA.

Responsibilities :

Own the product vision and strategy for the Conversation Management area, ensure alignment with overall product and company vision

Serve as an internal advocate for our customers, bringing their voice into the product development process, including collecting customer feedback on product needs, and understanding customer, competitor and industry trends

Manage the Conversation Management roadmap, understanding and making the necessary trade-offs, based on feedback from customers, competitors and internal stakeholders

Act as the general manager of the Conversation Management area, seeing changes through from conception to successful deployment

Analyze internal data from multi-variate tests and other sources. Make recommendations for improvements to product, pricing, and operations based on findings

Communicate and work across teams, bringing together and ensuring alignment with development and stakeholdersDesired Skills and Expertise

Two to five years’ experience in product management in a Conversational AI technology company preferred, other backgrounds in roles with significant analysis, project management and deadline driven components considered

Requirements :

Bachelor’s degree in business, economics, statistics, mathematics or related field preferred

Experience in scaling machine learning (particularly NLP or NLG-based) applications

Self-motivated, proactive team player with innovative ideas

Experience with Agile development process a plus

Critical thinker and skilled problem solver

Excellent quantitative and analytical skills

Strong interpersonal skills and experience initiating and building strong relationships internally and externally

Professional demeanor, able to manage situations with competing demands

Strong organizational and time management skills with the ability to manage multiple projects simultaneously

Knowledge and experience working with Salesforce preferred

Strong individual and group presentation, written, and oral communication skills

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