Customer Care Representative Part-time

Description SHIFT: Day JobSCHEDULE: Part-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the

foundation upon which we’re creating greater access to care for our members,

greater value for our customers, and greater health for our communities. Join

us and together we will drive the future of health care. This is an exceptional opportunity to do

innovative work that means more to you and those we serve at one of America's

leading health benefits companies and a Fortune Top 50 Company.Customer Care Representative – Part-timeWork-At-Home OpportunityLocation: Nashville, TN20 plus hours per week Shift: 12pm – 4pm CDTThis is a part-time position, 20 plus hours per week. The training schedule will be 10:00 am - 2:00 pm CDT. Typical work schedule will be 12:00 pm – 4:00 pm CDT. Earlier

and later shifts may be available AFTER training including flexible work

days. In January, which is our Peak

Season, additional hours may be available.

This position will require you to work remotely from your home. As

a Customer Care Representative you will act as a trusted advisor and educator on health

care related inquires. You will guide our customers to a better

healthcare experience, working every day to make healthcare easy by the service

you provide. If you want to be a

part of this exciting team, make a difference in someone’s life and help make

healthcare easy, apply today! Here’s what

a typical day may look like:·

From

the moment you login, you’ll be focused on proactively resolving our members

and/or providers questions and concerns using computer based resources to find

answers·

You

will guide members and providers with their healthcare needs by explaining

benefits, solving claim concerns, helping find a doctor via telephone calls,

online chats or e-mails.·

You

will partner internally to create a seamless experience for our customers and

resolve potential issues. Here’s what Anthem offers:·

A career path with

opportunity for growth.·

Ability to obtain your

Associate’s or Bachelor’s degree or further your education with tuition

reimbursement.·

Affordable Health

Insurance, Dental, Vision and Basic Life·

401K match, Paid Time Off,

Holiday Pay·

Quarterly incentive bonus

and annual increases based on performance.At Anthem, the team is comprised of the best and the

brightest from diverse

experiences, cultures, and backgrounds. The differences we each bring to the

table are a part of what makes our company so successful. Qualifications Qualifications:·

High

school diploma and 1 year of experience in customer service, including

excellent communication both verbal and written and problem solving skills; or

any combination of education and experience, which would provide an equivalent

background. ·

A

passion for serving others with the ability to be empathetic and the desire to

go above and beyond to help resolve members questions at the first point of contact·

A

customer advocate willing to listen and find creative solutions to address and

resolve customers questions, issues or concerns·

A

composed individual able to multi-task, navigating multiple computer

applications and working efficiently while communicating and serving the

customer·

Must

have a strong work ethic and sense of responsibility to your team mates and our members, demonstrated

by the simplest things like being on time and available to meet member’s needs,

to being accountable for commitments made to customers or others and ensuring

follow-ups are completed.·

Flexible

and quick learner, willing to adapt to changing customer and business needs.·

Ability to work from home with internet access

and a quiet and private work space·

Ability to work the 4 hour shift between the hours of 12:00 pm – 4:00 pm CDT.Anthem, Inc. is ranked as one of

America’s Most Admired Companies among health insurers by Fortune magazine and

is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and

apply, please visit us at careers.antheminc.com. An Equal Opportunity

Employer/Disability/Veteran. REQNUMBER: PS38891