Accounts Receivable Representative

Overview

The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills.

All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES :

Primary Functions :

Account resolution via communications with employers, insurance companies, TPAs and labs.

Incoming customer service calls with clients.

Processing rebills & correspondence.

Managing aging reports.

Submit employer profile updates and information as necessary.

A / R Aging Report

Outgoing calls to insurance companies, employers, etc.

Adjustments are applied when appropriate

Generating rebills for outstanding A / R

Handle Employer issues

Documentation

Document notes into billing system

Request documentation from clinics to support charges

Address correspondence and customer requests

Rebills

Generate rebills for open balances

Correct insurance information and redirect bills to appropriate payer

Update employer changes and re-submit corrected bills

Other Duties

Performs additional duties as assigned

Qualifications

EDUCATION / CREDENTIALS :

High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience

Minimum of one-year accounts receivable experience (occupational health preferred).

Problem solving and ability to handle multiple tasks

Minimum of one-year collection experience (occupational health preferred).

Medical billing courses may take the place of on-the-job experience.

Microsoft Excel, Outlook, Word experience desired

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

JOB RELAVENT EXPERIENCE :

Excellent communication and organizational skills

Problem solving skills and ability to handle multiple tasks

Excellent writing and documentation skills required

One year medical collection experience

Ability to work independently

Requires outstanding customer service skills and excellent problem solving skills

Ability to assist peers and train new employees.

Consistently meets or exceeds pre-established goals

Ability to handle special projects

Ability to handle multiple duties and priorities, when assigned.

Experience with a multi-location practice

Medical billing courses may take the place of on-the-job experience.

Microsoft Excel, Outlook, Word experience desired

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

DEMONSTRATED JOB-RELATED SKILLS / COMPENTENCIES :

Strong computer skills

Microsoft Word and Excel knowledge and experience

Ability to operate 10 key numerical pad by touch

Ability to work under tight time schedules

Strong customer service and communication skills

Excellent problem solving skills and ability to handle multiple tasks

Ability to work independently

Ability to be detailed oriented

Ability to assist peers

WORKING CONDITIONS / PHYSICAL DEMANDS :

Office Environment

Sitting for extended periods of time

Ability to lift light weights of under 15 lbs.

Heavy telephone work.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.