Edge Assistant (Pensacola)

Unfortunately at this time, Auction Edge is not able to provide Visa sponsorship.

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers. With 230 independent auction customers and millions of cars processed a year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community. For more, visit www.auctionedge.com.

We are seeking an Edge Assistant to join our team in Pensacola, FL. This role functions as an online dealer coordinator to subscribing auction customers to increase simulcast attendance and vehicle sales. This role partners with the Edge Assist Sales Facilitation and Concierge Teams and with other Edge teams. Daily work involves dealer registration, resolving simulcast attendance issues during sales, preparing and sending weekly reports to Auction Teams, ensuring successful system communications, and documenting data points for analysis.

Responsibilities:

Assist dealers with completing their registration at subscribing auctions throughout the week; if present, inform on issues with their account and offer direction on how to resolve.

Compare auction systems daily to verify that vehicle counts match and event setup in Edge Pipeline is correct; resolve system issues when possible or work with the pertinent Edge Team to address.

Produce a weekly Pre-Sale Report to each auction, addressing the week’s update on systems monitoring, vehicle photos, and dealer registration.

Monitor simulcast attendees during the sale, looking for failed attempts to access simulcast. Assess the cause of failure and resolve if possible, then contact the attendee to advise a retry. Multiple auctions may have to be monitored at once, depending on the auction sale schedule.

Send reports to the Auction Sales Team as soon as the sale is over to provide additional sales opportunities.

Assist dealers via phone and email with simulcast attendance issues and other requests as they come in.

Review auctions marketing materials weekly and make updates when necessary to the events on Edge Pipeline.

Document data points weekly into given spreadsheets on required stats related to Dealer Facilitation work.

Perform other tasks related to this area of work as necessary.

Required Qualifications:

High School Diploma or GED equivalent.

Ability to work independently, performing repetitive work according to set procedures.

Ability to work with team members to achieve department objectives.

Experience using computer software.

Experience using Windows OS and standard browsers.

Experience using Gmail and awareness of GSuite.

Ability to communicate effectively, courteously, and professionally to colleagues and customers in writing, over the phone, via chat, and in person.

Ability to listen actively, retain new information from customers, peers, and management to incorporate that into current understanding and actions.

Ability to effectively analyze and resolve problems through critical thinking, implementing countermeasures when necessary.

Ability to focus on tasks at hand, prioritizing, and re-prioritizing as necessary.

Ability to communicate opportunities for improvement as observed.

Preferred Qualifications:

2+ years of successful problem solving/troubleshooting experience.

2+ years of work experience in an unscripted customer-facing service environment.

1+ years of experience in auto auction operations.

1+ years of work experience in an unscripted customer-facing technical support environment.

General knowledge of Agile methodology.

Working knowledge of Auction Edge systems.

Working knowledge of iSeries/AS400 systems.

Bilingual (English / Spanish) communication skills.

Relocation assistance is not offered.

Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement, and opportunity for career advancement through continued company growth.

Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace.