13 Sep
Remote Bilingual Clinical Counselor- Spanish/English
California, Sanantonio 00000 Sanantonio USA

Vacancy expired!

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.

The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Remote Bilingual Clinical Counselor- Spanish / English

Lifeworks by Morneau Shepell

LifeWorks

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary

As a Remote Bilingual Clinical Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.

Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

Responsibilities

Providing telephonic clinical assessments, short term problem solving & referrals to EAP users across the country

Providing troubled employee consultations & critical incident stress management for client organizations

Conducting Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines

Participating in clinical staffing & in-house trainings

Strong emphasis on customer service in dealing with employees of client organizations, Human Resources / Managers of client organizations, contracted affiliate counselors, gamblers and concerned others, insurance companies and more

Tracking cases to ensure connection with the appropriate referral

Assisting contracted affiliate counselors with inquiries regarding referrals

Troubleshooting on various issues including technical / website questions from affiliate counselors

Clinical Associates are strongly encouraged to achieve independent licensure

Succeeding as a Clinical Counselor will require the following core qualifications and skills

A Master's Degree in Counseling Psychology, Social Work, or another clinical counseling field

Bilingual in Spanish and English

Ability to multi-task and provide clinical behavioral health services

Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs

Strong clinical judgment and an understanding of your responsibilities with confidentiality

Experience working with substance-related & addictive disorders is an asset

Strong organization skills, ability to follow-up on cases to ensure connection to referrals

Passionate about helping others

Competency to provide a dedicated and meaningful counseling experience to participants over the phone

Empathic and excellent active listening skills

Flexible work from home schedule or on premise as our offices are located with easy access by public transportation

Knowledge of Salesforce and to learn a proprietary case management system.

Job Grade : MS3

Vacancy expired!


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