Customer Service-Billing & Revenue Assurance (Alton, IL)

Job ID: 2010118370

Customer Service Billing:

- Execute, analyze and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.

- Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrollments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.

- Identify discrepancies with individual transactions on daily Enrollment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.

- Process all Shut Off cancellations received from 3rd party Billing Partners.

- Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies. Including but not limited to: Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.

- Process failed ACH & Credit Card Payments.

- Research billing/payment inquiries from customers. Identify the obstacle and take appropriate actions to rectify or escalate the issue.- Manually calculate and apply Billing Adjustments and/or fill out Adjustment form and forward to 3rd party for manual adjustment.

- Fill out and request check refund requisitions.

- Perform in-depth investigation and resolve complex billing issues and inquiries.

- Generate correspondence to customers for all activities impacting enrollment/billing.

- Generates Enrollments, Cancellations and Adjustments as needed to correct account set up.

- Respond to 3rd party Billing Partner inquiries related to Enrollment/Cancellation/Adjustment concerns.

- Performs account set up maintenance to correct addresses, account #’s, premise #’s, names, billing frequency, payment methods, etc.

- Accurately tracks and document customers’ contacts.

- Identify and relay to management team various areas for improvement within the Billing processes.

- Be responsive and execute process improvements.

- Perform other duties as assigned.

QUALIFICATIONS

A high school diploma or GED required. A minimum of two (2) years experience in accounts receivable, accounts payable, billing or accounting. Utility experience preferred. Experience with CRM Billing and Collections functions preferred.

Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.

Mon-Fri 8:00am to 4:30pm, with some overtime required

MORE DETAILS

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

Health insurance

Paid holidays

Weekly payroll

Immediate 401(k) eligibility

Completion Bonuses

Training

Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com