Client Care Liaison - Emergency (swing shift)

Veterinary Specialty Hospital (VSH) is looking full-time Client Service Representative to join our team.

About Veterinary Specialty Hospital : At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond.

We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the Job :

Attend daily rounds with the Veterinarians to familiarize yourself with patient's needs

Receive and relay telephone, fax and email messages accurately & promptly distribute and reply as directed.

Collaborate with staff to ensure client wait times are minimized

Act as liaison to clients, keeping them informed of patient updates, delays, etc. Monitor and evaluate cleint wait timesUpdate clients regularly while waiting for the an update from the Veterinarian, or while waiting for test results, or x-ray findings.

Connect clients with other team members as needed to facilitate answers to questions

Assist the Veterinarian with entering estimates into the computer and explain estimates to clients

Ensure clients are updated on the status of their pet, and provide financial updates

Work with the Veterinarians to ensure accuracy of estimates and final invoices

Review final invoices on patients that go home during the shift

Assist the Veterinarians with charting : creating the patient's treatment sheet, based on the doctor€™s orders

Work with the Veterinarians on medical records and patient releases

Assist the Veterinarians with calling clients with laboratory results, patient updates

Assist Client Service Specialists

Facilitate filling of patient prescriptions

Perform patient releases, facilitate client visits in coordination with the technician team

Receive and address patient care telephone calls from owners(inpatient calls as well as calls from owners whose pets were previously released)

Explain aftercare options to clients and complete necessary forms to ensure accuracy

About you :

Are you someone who can conduct oneself in a confident and professional manner even when stressed and / or focused on individual tasks?

Are you able to apply your knowledge about medical conditions to answer basic questions and update the client throughout their experience, including home care instructions, medications and follow-up?

Can you restrain pets effectively?

Are you able to maintain positive, cooperative relationships with other employees, veterinarians, and clients?

Can you explain necessary home care instructions, including medications and follow-up with clients?

If this sounds like you, you could be a serious consideration for this position!

Requirements :

HS diploma or equivalent

Minimum of 2 years of experience as a veterinary technician or skilled veterinary assistant

Must be self-motivated and able to take initiative

Excellent interpersonal and client service skills

Excellent verbal, listening and written communication skills

Knowledge of and ability to use computers with demonstrated keyboarding skills

Knowledge of medical terminology preferred

Knowledge of medication : handling, dosing, packaging

Proper lab sample handling and packaging

Experience with answering phones, and greeting clients in person

Ability to handle multiple priorities simultaneously

Part-Time : Sunday & Monday 6pm - 2 : 30am

Benefits of Working at VSH :

Compensation is based on experience and skill level.

Full-time benefits include, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, competence, merit, and business need.

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