Tire Service Advisor

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business in fact, we’ve sold more than 60 million tires to date.

We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

As a Toyota / Lexus Maintenance Care Service Advisor , your essential job functions will include the following :

Sell / assist with sale of tires and maintenance care products to customers on the service drive with the goal of exceeding assigned sales and productivity goals.

Inspecting customers’ cars on the service lane.

Diagnosing tire and maintenance care related problems, recommending service and quoting prices.

Maintain knowledge of tire and maintenance care products.

Create awareness and communicate key initiatives and program value to ensure commitment.

Assuring necessary repairs are completed as ordered and priced as quoted.

Maintain effective customer relationships including relationships with dealer personnel.

Oversee customer satisfaction and complaints and solve problems that arise.

Complete monthly market analysis.

Assist in store operations : maintain inventory, open / close the store and report responsibilities.

Assist dealership technicians to ensure service levels are maintained.

Clean and maintain Toyota / Lexus Maintenance Care Service Advisor work area.

Additional duties assigned based upon dealership location please refer to attached addendum if there are additional duties required.

Other Duties as Assigned

Position Requirements

Two to three years of experience in retail automotive operations, or equivalent experience in related environment

Excellent verbal communication skills with strong customer service orientation.

Proficient computer skills to include experience with MS Office and online order management applications.

May be required to operate a motor vehicle.

Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Competencies Required

Results Orientation

Influence

Customer Focus

Applies Knowledge

Works Efficiently

Persuades

Speaks Effectively

Learns Quickly

Product Knowledge

Physical Job Requirements

Standing for long periods of time.

Frequent bending, crouching, and twisting.

Lifting at least 75 pounds.

Comply with the Dealer Tire Store dress code policy.

You will be required to work a fluctuating work week schedule, and must have flexibility to work evenings, weekends and holidays as necessary.

Why Dealer Tire : An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people.

We offer a competitive salary + bonus, and a comprehensive benefit package including : paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution).

EOE Statement Dealer : Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure : Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs.