Bilingual Customer Service Representative - Fully Remote!

HIRING for Bilingual Customer Service Representative. Fully Remote Position!Requirements:

Must have HS Diploma

Must speak Spanish

Must have own computer to complete job duties

Customer Service Experience preferred but not required!

Job Description:-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.-Track and document all inquiries using the applicable systems.-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.-Complete associated tasks according to the established guidelines.-Track and document all inquiries using the applicable systems.-Meet Quality Assurance (QA) and other key performance metrics.-Facilitate the fulfillment of caller requests for materials via mail, email, or download.-Transfer/refer consumers to appropriate entities according to the established guidelines.-Escalate calls or issues to the appropriate designated staff for resolution as needed.-Facilitate translation services for non-English speaking callers according to procedures.-Attend meetings and training's as requested and maintains up to date knowledge of all programs and systems.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.Location: Tracy, CaliforniaPosting ID: 7309980Pay Rate: US$14.00 - US$14.5 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.