16 Sep
HRIM Business Analyst - Intermediate/Senior
Florida, Usfl 00000 Usfl USA

Vacancy expired!

Job Description

POSITION SUMMARY:

As an HRIM Business Analyst – Intermediate you will be responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project related tasks. This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support, systems training for departmental users.

ESSENTIAL FUNCTIONS:

THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

Models ethical behavior and execute job responsibilities in accordance with Citizens core values, ethics, and information protection policies

Collaborates with stakeholders and project team members on small- to large-scale projects which impact business users, processes and system to identify business needs and solutions, weight opportunities based on estimated business value, and to establish scope.

Facilitates or participates in collaborative activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories and other forms of business documentation used to express business needs.

Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties.

Assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems.

Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary.

Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications.

Provide mentoring and leadership to Business Analysts community members as needed and assist in the development of both corporate and departmental policies, procedures, practices methods and standards.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Applied knowledge of practices, principles and common business processes associated with property and casualty insurance.

Applied knowledge of information technology and information system development.

Strong grasp of technology and how it plays a role in business processes.

Applied knowledge of Microsoft Office products, primarily Access, Excel, PowerPoint, Project, Word, and Visio.

Applied knowledge of administering configurable business systems, including management of system-based business rules, workflow, and processing logic.

Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly collaborative, environments.

Strong interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration, and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization.

Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.

Ability to engineer requirements using templates or tools in a manner that is well-organized and understandable to both business and technical audiences.

Ability to work on multiple projects and tasks concurrently, adapt to change effectively and adhere to timelines in a fast-paced, changing environment.

Knowledge of project management processes and tools.

Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis.

Strong ability to solve problems through analytical approaches.

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or equivalent.

Bachelor’s degree in Business, Information Technology or relevant field OR four (4) years of relevant experience OR a combination of college education and relevant work experience equivalent to four (4) years.

AND

Four (4) or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include one (1) or more years of financial services experience.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in Business, Information Technology or relevant field.

Seven (7) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry.

Two (2) or more years of experience with Citizens systems including policy, claims, billing, data warehouse, or other systems.

Experience with web-based application development and support.

Proficient with the use of Database Management Tools such as Microsoft Access, Advanced Query Tool (AQT) and SQL Management Studio.

Experience with formal methods of solicitation (e.g., ITN, RFP, RFI) for the procurement of 3rd party vendor systems and services.

Experience with Scaled Agile Framework (SAFe).

PHYSICAL REQUIREMENTS:

This position requires the ability to sit for long periods of time, hear and converse over the telephone and key frequently on a computer (4 or more hours per day).

Additional Information

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

· Retirement savings plan with

a generouscompany match

· Medical, dental and vision coverage

· Company Paid employee basic life insurance and short-term disability

· Generous paid time off: vacation, sick and holiday leave

· Employee Assistance and Wellness Programs

· Tuition reimbursement

· Professional and leadership development opportunities

· Flexible work schedule and Alternative Work Arrangements

· Company Paid Parking

· Employee recognition programs

· Relocation assistance (where applicable)

· Community and volunteering opportunities

· Casual dress

Citizens is proud to be an equal opportunity employer.

Vacancy expired!


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