Technical Specialist (Azure, PowerShell, Cloud Security) (San Diego, CA)

Company Description

Headquartered in San Diego, California, Agile IT has been providing cloud-related services to progressive companies nationwide since 2006. Agile IT is a Digital Transformation expert focused on Cloud Computing, Security and Software as a Service. We specialize in migrating and managing IT services for customers looking to get the most from their IT investments. By being 100% unapologetically focused on Microsoft cloud services, we are able to deliver strategic consulting & technical implementation through a single vendor for our customers.

WHO YOU ARE

Transformational – You are an agent of change, capable, and excited to embrace new solutions and technology to transform yourself, your clients, and your company.

Inquisitive – You have an appetite to learn, to stay on the cutting edge, and pursue new ideas with rigor.

Tenacious – You are driven relentlessly to deliver results and get to the end point. You actively turn obstacles into opportunities with ownership and passion.

Challenging – You ignore the status quo, challenging yourself, your team, and your customers to new levels of performance, and you respect when you yourself are challenged.

WORKING FOR AGILE IT

Agile IT offers multi-featured benefits that include competitive and attractive compensation, holidays, combined vacation and sick days, medical, dental, vision, life, 401k, casual dress, flexible spending accounts and more.

You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with engaged and like-minded co-workers, snacks and beverages, and social events. Must have valid driver’s license and reliable transportation for occasional work offsite.

Background checks, pre-employment aptitude, skills and personality testing are a mandatory part of the recruitment process.Job Description

We’re looking for a technical specialist that has a passion for working with the latest technologies, loves to solve problems, focused on delivering solutions that solve customer's business challenges, and thrives in a team environment. This is a customer-facing role and therefore requires strong inter-personal skills in addition to strong technical skills. If you don't have experience in the Microsoft cloud, we know it and can teach you, but you need to have the drive and passion to learn the future of IT services. If you learn by building out labs, trial and error, and love to pick the brains of smart people, then it sounds like you'd fit right in.

WHAT WILL YOU DO

Manage and resolve customer issues for our managed service offerings (including Security as a Service)

Deliver solutions that align with the customer’s business needs and requirements (discuss benefits and risks)

Developing and maintaining relationships with key technical contacts within the customer accounts and becoming a trusted adviser to these individuals

Provide configuration recommendation and assistance to other solution deployment team membersQualifications

Core Responsibilities:

Interface directly with customers to resolve technical questions and issues

Respond proactively and appropriately to client monitoring alarms

Take ownership of overall resolution while being able to recognize high priority situations and take appropriate escalation action that results in customer satisfaction

Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers

Document and escalate more complex issues to higher level technical teams internally and externally

Proactively suggest and implement process improvements

Desired skills:

Azure Active Directory knowledge a plus

Microsoft 365 management

Active Directory user and computer management

Manage, monitor, and update Windows Server 2016+ and Windows 10

Familiarity with a ticketing system preferred (Agile IT uses AutoTask PSA)Additional information

All your information will be kept confidential according to EEO guidelines.

Currently, Agile IT is 100% remote in accordance with state and federal guidelines. All Agile IT employees are provided laptops and home office equipment.

Please APPLY ONLINE at:https://tiny.pl/7jbm5