Senior Patient Service Representative - THO

Every Skill, EveryEffort, Everything We HaveAre you passionateabout helping people? Do you want to make a difference in people’s lives?Do you want to be apart of something greater? To get exposure to many different disciplines whilemaking a positive impact on the lives of a diverse patient population? AtCedars-Sinai you'll learn from dedicated healthcare professionals every singleday and use state-of-the-art facilities to do something incredible – foryourself and for others. You will support the physicians and nursing staff inthe delivery of health care by performing a variety of medically related tasks.As a member of thepatient care team and the primary point of patient contact, the Senior PatientService Representative is responsible for positive patient relations, propertelephone communication, appointment scheduling, patient registration, as wellas payment and co-payment collection. This position also performs routineduties associated with the collection and maintenance of current patientdemographics and insurance information.The Senior PatientService Representative is able to independently perform these responsibilitiesbased on the standard work for their department with minimal supervision.Job Duties andResponsibilities:

Check-inand out patients and collect co-payments/give receipts/reconcile payments;verifies that patient demographic and insurance information is correct inCS-Link

Scheduleappointments, complete patient registration, collect patient payments andto provide a high level of patient service

Identifiesopportunities for improvement within CS Link and department workflows

Asliaison coordinates administrative support activities including facilitiesmanagement, patient billing, utilization management, quality management,risk management, human resources, and payroll; ability to establish andmaintain relationships with peers, physicians, patients and otherdepartments

Coordinatescommunication between patients, family members, medical staff,administrative staff, insurance plans, and other departments

Managesphysician master schedules and organize all schedule changes asinstructed; handle patient/provider correspondence as instructed

Processand track referrals and authorizations for various insurance types

Managespatient care flow and assist with monitoring CS-Link message pools andstandard work

Explainspolicies, procedures, or services to patients using administrativeknowledge

Activelyparticipates in daily huddles and staff meetings with topics andpresentations to promote positive and effective team work

EducationalRequirements:

HighSchool Diploma and/or GED required

AssociatesDegree/College Diploma preferred

Experience

3years of experience working as a Patient Service Representative in anoutpatient medical office setting required

5years of experience working as a Patient Service Representative in anoutpatient medical office setting preferred

Demonstrateslevel of expertise in medical insurance, referral process and benefitsplans

Preferexperience with CS-Link/Epic Healthcare

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.