Retail Agent-The Skunk Train (Fort Bragg)

The world-famous Skunk Train is a standard gage passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.

The successful candidate for this position should possess an outgoing personality who interacts well with guests and the Skunk Train team. Greet all guests in a pleasant manner while providing a friendly and sociable service in a clean and comfortable environment. The Retail Agent is responsible for assisting customers in all facets of front-line retail operations.

ROLE AND RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO)

Greet customers when they enter the store, offer assistance in locating merchandise, and respond to questions regarding merchandise.

Restock items as necessary. Keep storeroom neat and clean.

Complete customer purchases process all payment types, and process returns, refunds, and exchanges.

Maintain cash and credit card receipts utilizing computerized point of sale cash register.

Follow checklist for opening and closing store. Secure store and monitor customer activity to prevent losses due to merchandise theft and damage.

Receive freight, price and prepare Skunk Train souvenir goods for merchandising.

Provide excellent customer service for both direct and phone customers.

Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service.

Selling Tickets, confirming reservations, answering phones.

Provide information and offer additional services to guests to enhance their visit to our area.

Fully understand and support Skunk Train’s Mission Statement.

Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Must have a good working knowledge of windows-based software programs.

Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties.

This position requires good judgment skills and the ability to communicate in a professional manner.

Must be a strong team player and have good communication skills

Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.

Must be able to establish and maintain an effective professional working relationship with co-workers,

Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication.

PREFERRED SKILLS

Foreign Language

At least 2 years customer service experience in a hospitality industry.

ADDITIONAL NOTES

Pre-employment drug screen and background check required prior to hiring.

Please email your resume or stop by the depot to fill out an application.