Member Services Representative I (Bilingual)

WHAT YOU'LL BE RESPONSIBLE FOR

Responding to and resolving routine customer inquiries and requests through a variety of methods including in-person, phone, e-mail, fax, web, and written correspondence.

You will actively participate in training, use available tools and resources, keep up to date on member benefits by line of business, Alliance and departmental operations, policies, procedures, and best practices related to managed health care and customer service.

WHAT YOU'LL NEED TO BE SUCCESSFUL

Knowledge of :

Bilingual (English / Spanish) required

The principles and practices of customer service

Basic knowledge of health care

Ability to : Operate general office equipment (e.g., personal computer, telephone, printer, fax machine, photocopy machine, etc.

Use Microsoft Word and ExcelTranslate healthcare-related terminology and complex processes into simple language and step-by-step instructions to members or providers to understand and act upon

Education and Experience : High School Diploma or equivalent required, Associate Degree or higher strongly preferredTwo years of experience in Member Services, Health Care, Public Assistance or Human Services programs;

or, three years of experience in a customer service or call center environment, or an equivalent combination of education and experience that would provide the required knowledge, skills and abilities may be qualifying.

To read the full position description, and list of requirements .