02 Jan
Field Tech Associate
Wisconsin, Milwaukee , 53201 Milwaukee USA

NTT DATA's Client is currently seeking a Jr. Desktop Support Specialist to join their team in Milwaukee, WI. Job Description:

  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members.
  • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/
  • printers.
  • May respond to calls after normal business hours per leader instructions.
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.
  • Typically requires 1-3 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Strong knowledge of Windows operating system environment.
  • Solid client service skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Related jobs

Report job