Software Asset Mgt Consultant

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Profile Summary:The primary point of accountability to management, tower leads and other parties for the performance of ITSM processes(es) that support the achievement of moderate to complex unit or corporate goals.Profile Description:

• Controls planning at a tactical level and execution of the Process activities and resources to ensure that established cost, time and quality goals are met.
• Works with minimal supervision and is responsible for applying advanced ITSM knowledge, skills, tools and techniques to Information Technology Infrastructure Library (ITIL) deliverables, processes and systems in order to meet or exceed the organizations ITSM Strategic goals.
• Facilitates and/or participates in and has input to the design/development of ITSM process(es).
• Responsible for aspects of the resource management of staff.

• Generally 7 or more years experience in an ITSM practitioner role.
• ITIL Service Management Foundations Certification or equivalent experience is a requirement of this position.
• In addition to process knowledge, has specific knowledge as to purpose and benefits associated with ITSM processes and their interaction with other processes in the organization.
• Good leadership abilities and organizational knowledge is necessary.
• Familiar with process improvement methodologies.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.