02 Jan
Site Support Engineer/Deskside Support Engineer-ONSITE and Remote support - Westford, MA
Position: Site Support Engineer/Deskside Support Engineer Location: ONSITE and Remote support - Westford, MA Duration: 6 Months Interview: Phone+ Webex Job Summary:
- Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms
- Manage Tier 1/2/3 support tickets and following proper escalation paths
- Provide onsite and remote support for commonly used Windows, Mac, and phone software
- Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support
- Conference room and collaboration infrastructure support (WebEx)
- Rack, network, power, and support for servers, switches, APs, UPS units and other equipment
- Support printers and work with local printer vendors
- Help manage office build out projects for IT equipment deployment, setup, and installation
- Proactive PC Refresh
- New Hire equipment preparation and conduct on-boarding
- Asset administration and inventory maintenance: proactively manage assets / refurbish / dispose
- Network Equipment Room (NER) ownership and tasks such as patching, device mounting, clean up etc.
- Work with vendors for electrical and low voltage cabling work
- Work as part of a project team to provide technical support and/or guidance
- Satellite Offices, 3rd Party office onsite support (coordinate with 3rd party on IT related issues)
- Continuously look for opportunities for improvement by investigating new technologies and methodologies
- Procure and maintain IT inventory and supplies
- Document processes and procedures
- Periodic support visits to other field offices
- Ability to assess, adapt, and overcome new challenges
- Highly motivated, organized, self-starter with experience in a large corporate environment
- Experience with Google Apps, security and anti-virus software (Ex. DUO, PGP, Bitlocker)
- Ubuntu and Whitebox Linux OS support experience
- Core infrastructure experience (Ex. DNS, DHCP, AD, VPN, VM, VDI)
- Systems management software (Ex. SCCM)
- PowerShell or other scripting and automation skills