Desktop - PC Network Support Tech 2

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Global Operations Security has an opening for a well-qualified Desktop - PC Network Support Technician 2 to join our qualified, diverse, and dynamic team of technical professionals. This position is located in the Cincinnati, OH area. Roles and responsibilities include:

• Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC configurations.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users.
• Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
• Coordinates with users, program staff, server administrators, network engineers, and customer and IT management.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
• Participates in new installations, testing and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Lift 40 pounds.

• High school diploma (or equivalent) and 2 years of experience
• Must have IAM Level I certification (ex: Security+ CE) or greater
• Must have experience supporting large user populations in a secure environment
• Must have experience with Microsoft products such as Windows 10/11, Outlook, Word, Excel, PowerPoint, Visio
• Must have an Active, DOD Secret Security Clearance or higher

• Active Top Secret to TS/SCI Clearance
• Proficiency in administration and troubleshooting of desktop PCs
• DoD 8570 training and certifications and/or Security+ certification
• Ability to work in a fast-paced environment where multiple projects are being developed and deployed simultaneously
• Must be able to work well within a team environment and able to adapt quickly to change