02 Jan
ServiceNow Developer/Administrator
Texas, Houston , 77001 Houston USA

NTT DATA is currently looking for a ServiceNow Administrator/Developer. This is a fully remote position in the U.S. Job Responsibilities Include:

  • Design, develop and implement enhancements/fixes within ServiceNow
  • Ensure project and enhancement deployment as per conceptual design documentation and architecture
  • Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution
  • Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria
  • Responsible for administration, development and day to day support of ServiceNow
  • Build and maintain Service Catalogues inclusive of workflow and Orchestration
  • Create and maintain client scripts, business rules, UI Policies, etc. (JavaScript)
  • Troubleshoot and resolve any potential technical application issues
  • Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)
  • Adhere to client's Change Management principles to ensure the stability of sub-production and production environments
  • Proactive, responsive and focused on anticipating future requirements and/or issues
  • Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
  • Develop clear and concise technical/process documentation
  • Monitor software and MID server performance statistics
  • Global Reports creation and administration
  • Assist with ITSM application enhancements planning, testing and implementation
Basic Qualifications:
  • 5+ years experience as a ServiceNow Administrator
  • 5+ years experience using JavaScript in ServiceNow
  • 5+ years experience as an administrator for ServiceNow Service Catalogs and Service Portal
  • 5+ years experience using web services in ServiceNow (REST and SOAP)
  • 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, etc.)
Preferred Skills:
  • Experience using Integration Hub and Service Graph connectors
  • Experience acting as an administrator for all ITSM modules
  • Experience acting as the primary regression testing resource for a ServiceNow upgrade.
  • Strong understanding of the Users, Groups, Roles, and Security Groups implementation in ServiceNow and the automated methods used to maintain them.
  • Sound knowledge of industry standards and methodologies
  • Experience implementing and maintaining SLAs
  • Broad understanding of software applications in use; including but not limited to Peoplelink, Oracle eBusiness Suite, Windows Operating Systems, Citrix, Systems Centre Suite of Products, Active Directory, Azure, Office 365, SharePoint, MS Teams
  • Excellent interpersonal and presentation skills
  • Ability to work with globally dispersed virtual teams
  • Strong work ethic, detail oriented and able to solve problems
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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