Analyst IT Contingent Labor Program
Address: USA-PA-Carlisle-1149 Harrisburg Pike Store Code: OCIO-VMO and Planning (2761191) Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com . Primary Purpose:The IT Vendor Management Office (VMO) within the Office of the CIO is responsible for building and managing relationships with suppliers and vendors that provide products and services to RBS-IT. The Contingent Labor Program in IT is one of the key channels for external talent staff augmentation with an average yearly spend of $40M and 200-300 resources. This Specialist role will lead the governance and administration aspects of the program working closely with various IT and RBS stakeholder groups.This role will report into the Manager - Contract Change & Governance and work closely with various external partners and staffing providers.Duties & Responsibilities:General VMO:
- Supports the ITLT and the OCIO Leadership in development and execution of the RBS IT sourcing strategy and other Sourcing / VMO related initiatives.
- Collaborates effectively with Global IT Sourcing and Vendor Management to align on ways of working and share leading practices across both teams.
- Identify and support various process enhancements / tools to streamline and increase productivity of the overall VMO team.
- Coach and guide the broader IT teams to ensure vendor partners are effectively managed and contracts are fully leveraged.
- Provide support for all Contingent Labor operations and service aspects, including day to day administration of requests and resources.
- Develop relationships with various vendor governance teams to ensure issues, disputes and escalations are addressed and resolved in a timely manner.
- Review and report compliance with RBS IT contingent labor policies and procedures.
- Review and confirm proper usage of the Vendor Management System tool such as
- Participate in staffing partner reviews and coordinates data collection.
- Participate in weekly staffing review calls to ensure supplier engagement in the program and streamlined communication.
- Lead the collection and calculation of all SLAs associated with the contingent labor program.
- Analyze vendor performance and perform SLA escalation in cases of persistent breach, facilitate "get to green" plan.
- Develop online dashboards and reporting out of VMS to track the ongoing performance of the contingent labor program.
- Work closely with all stakeholders to proactively identify areas in which the performance is at risk and jointly develop a mitigation approach prior to service credits or other penalties being incurred.
- Track and maintain a list vendor issues and disputes working with both the internal and vendor leadership.
- Provide timely resolution or escalation to resolve open issues and disputes. As part of any resolution, ensures that the triggering incident or issue is thoroughly documented and aligns with the contractual requirements and commitments.
- Coordinate and implement any changes to the Contingent labor program
- Support development, documentation and maintenance of the overall Contingent Labor Management program including process, quick reference guides, etc.
- Support identification and implementation of enhancements to the Vendor Management System tool.
- Maintain any policy documents associated with Staffing, employment, etc. by collaborating with Legal, HR and other support groups as required.
- Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
- Bachelors Degree in Business, Computer Science or Technical field; equivalent trainings/certifications/experience equivalency will be considered
- 3 or more years of equivalent experience in relevant job, vendor contractor/suppliers or field of technology
- Working knowledge of contingent labor and staffing arrangements, SLAs and operating models.
- Advanced proficiency in computer skills, including systems data bases and reporting platforms; ex. Power BI
- Strong organizational skills
- Oral and/or written communication skills
- Customer focus & Strong interpersonal skill
- Initiative to identify and correct processes or problems
- Attention to detail
- Ability to complete assigned tasks independently
- Masters Degree in relevant field of study preferred, Additional trainings or certifications in relevant field of study preferred
- Experience in Agile teams and or Product/Platform based operating model.
- Experience in retail or grocery preferred.