02 Jan
Help Desk Specialist
Nevada, Summerlin 00000 Summerlin USA

We are committed to encouraging talent, collaborating, promoting training, professional development and job satisfaction throughout the career path. We do this by offering fair working conditions, complemented by those advantages!This Jobot Job is hosted by: Tef EjiguAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $50,000 - $70,000 per year

A bit about us:We aim to have a leading role in the unstoppable process of the massive replacement of mechanical keys with electronic keys. This commitment has positioned us as one of the top three leading manufacturers of electronic locks worldwide. Our goal is to develop products and new technologies that adapt to the continuously-changing needs of each vertical market through reliable solutions that are easy to install, use, and maintain.We develop and manufacture advanced and reliable wireless electronic locking and access control smart solutions that provide a smoother, more comfortable, and secure daily life for the people using our systems.We bring added value to our clients, making it easier for decision making and smarter management of facilities. Our goal is to not only be within the top three companies in our sector in the world, but to also be the number one smart electronic access control provider. As an organization, we intend to create an ecosystem of end-users, clients, partners, collaborators, and suppliers with whom we build long-lasting, win-win relationships guided by closeness, flexibility, integrity, and trust.

Why join us?We strive to be an attractive company for the people working with us using advantages, services, and attention that helps contribute to improving their personal and professional goals. We are committed to encouraging talent, collaboration, promote training, professional development and job satisfaction throughout the career path. We do this by offering fair working conditions, complemented by those advantages and services that the company can provide to contribute to improving the professional and personal situation of all our employees. Our 650 employees at our offices in 32 countries work hard to help us deliver wire-free electronic access control solutions that are secure, efficient, flexible, and cost-effective. Over 20 million people in 90 countries use SALTO products every day at 5 million access points and 25,000 successful projects.

Job DetailsAre you a problem solver who enjoys working with customers to fix issues and offer instructions? We are looking for a Help Desk Specialist to work as a level 1 agent. This position handles incoming calls, looking to resolve short, common issues or to gather necessary information to escalate to a level 2 agent. Strong communication, organizational, and troubleshooting skills are essential to provide a high level of customer service as the first point of contact for support.Core Requirements:
  • Communicate professionally with customers
  • Understand and use troubleshooting processes
  • Adapt communication to customer's knowledge level
  • Have strong attention to details
  • Demonstrate organizational skills
  • Understand how software and hardware interact
  • Desire to expand knowledge of products
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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