02 Jan
Technical Change Coordinator
Missouri, Kansas city , 64101 Kansas city USA

Company Federal Reserve Bank of Kansas CityWhen you join the Federal Reserve - The nation's central bank - you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future. Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth - along with a wide range of benefits and perks that support your health, wealth, and life.Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry in 2023. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff. We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community. About the role:This position will allow you to play a pivotal role in supporting the change control process for the ACH and Check payments systems operated by the Federal Reserve. You will be actively involved in all change control processes, including implementation and customization of the Retail Payments application software, and related components for all environments.Top candidates will have the technical aptitude to move software into environments and collaboratively troubleshoot issues when they occur. You will also assist the team in the transition to DevOps processes aligned with Safe Agile methodology. Ensuring all change management information has been reviewed, approved, and communicated to appropriate Retail Payments personnel is a major component of the job. You will also assist Change Control Staff in the development of change management policies and system documentation as required by application standards and methodologies and support the creation and monitoring of change management reports. The primary desired work location for this position is Kansas City, MO., but remote workers are eligible to apply and will be considered. Associates who do office in Kansas City have the flexibility to work from home up to 80 percent of the time, depending on specific team needs. Important Responsibilities

  • Implement changes accurately and timely in close coordination with cross-functional peers that include Project Managers, Developers, Testers, Release Managers, and other technical support staff.
  • Manage Jira ticket assignments, communicate changes to appropriate teams and ensure key individuals are included in process and communications.
  • Create, review, and track change tickets in Service Now.
  • Manage relationships with cross functional teams.
  • Assist Change Team in the transition to SAFE Agile methodologies, including CI/CD practices, scripting, and close collaboration with agile scrum teams.
  • Learn how ACH and Check applications operate and develop into a subject matter expert.
  • Engage and adapt to the new Federal Reserve Financial Services structure through collaboration with colleagues from other payments offices.
What We Look For
  • Demonstrated ability to respond to complex problems under tight deadlines.
  • Able to present and explain concepts and information to diverse types of audience: executives, managers, subject matter experts, software developers, users, vendor, and other technical staff.
  • Perform in-depth troubleshooting in various environments (testing through Production), collaborate with other technical teams (software development, Production Support, Project Management, etc.), and document resolutions.
  • Strong communication skills with experience providing technical advice and recommendations.
  • Understand of automation scripting.
Required Job Qualification
  • This position typically does not require any previous experience, but candidates with 2 year or more years of relevant work experience preferred.
  • Bachelors' degree in business, information technology, or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.
  • Awareness of ITIL change control processes. Experience working with ITIL preferred.
  • Awareness of Remedy\\ServiceNow. Experience working with Remedy/ServiceNow preferred.
  • Awareness of Safe Agile and CI/CD methodologies. Experience with Safe Agile and CI/CD methodologies preferred.
  • Awareness of Jira or similar ticketing tool. Experience with Jira or similar ticketing tool preferred.
  • Awareness of Linux operating systems and command-line interfaces. Experience with Linux operating systems and command-line interfaces preferred.
  • Ability to drive DevOps culture in SAFE agile model, develop/improve CI/CD build pipeline, incorporate automation in deployments, and support multiple agile delivery teams.
  • Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on a medical condition or sincerely held religious belief.
Certain eligibility requirements apply. Preferred Tool Experience Jenkins - Jira - Putty - Remedy - Secure CRT - ServiceNow - Teams - Visio - WinSCP - XL Deploy - XL Release We offer benefits that go beyond the basics. As an organization that deeply values its employees, we offer a robust set of financial, professional development, and personal benefits that go beyond the basics, featuring: both a 401k/thrift plan with a generous company-match on employee contributions as well as a defined benefit pension plan and more.Depending on location, additional onsite amenities may include an onsite fitness center; onsite cafeteria with healthy and affordable food options; and additional onsite convenience benefits, discounts on a variety of goods and services.Specific Benefits include:
  • Market-leading Medical, Dental, and Vision Insurance
  • Tuition Reimbursement
  • 401k/Thrift Plan
  • Pension Plan
  • Flexible Spending Accounts
  • Life Insurance
  • Vacation & Personal Time
  • Paid Holidays
  • Parental Leave
  • Adoption Assistance
  • Onsite Fitness Center
  • Onsite Cafeteria
  • Additional Convenience Benefits, Discounts and More
Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel - Kansas City Fed. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice

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