Analyst Business III

Address: USA-SC-Mauldin-211 BiLo Boulevard Store Code: Service Delivery (2761187) Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com . Job Description:The Service Management Process Team is charged with governing and simplifying Information Technology Service Management processes across multiple internal and external teams and business partners.Primary Purpose:The Business Analyst will provide support for process governance, ad-hoc analysis, and reporting for ITSM Process Management team. Applies analytical and problem-solving skills to maximize ITSM ServiceNow platforms. Incumbent will be expected work closely with global, internal, and external IT teams and business partners.Duties & Responsibilities:• Collaborate with process managers/services owners to develop reporting metrics to identify and track areas of improvement• Develop and contribute solutions to variety of problems of moderate to complex scope• Work with Incident, Change, Knowledge, and Problem ticketing systems within ServiceNow tool• Develop and maintain SOP documentation for internal Process Management team• Assemble reports to document process status and changes• Perform UAT testing• Provide end-user trainingQualifications:• Bachelor's degree• ITIL Certified• Strong written and verbal communication skills• Ability to apply ITIL and ITSM principles and concepts• Experience with ServiceNow Incident/Problem and Change Management process tools• Ability to prioritize task with minimum guidance• Strong analytical and data driven approach to problem solving• Ability to think outside the box• Experience with MS office applications #LI-AD1 #LI-hybrid Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com. Job Requisition: 265361externalUSA-SC-Mauldin12122022