Manager - End User Services

Address: USA-MA-Quincy-1385 Hancock Street Store Code: Infrastructure-End User (2761197) Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com . Primary Purpose:The Digital Workplace (Devices & Tools) Leader will manage and direct all solution activities of our digital workplace initiatives,systems, processes, and tools, including the team members performing those services.This team manages (and oversees ourpartners) that provides both solutioning and support for all end user devices across the enterprise (e.g., corporate, retail, anddistribution centers) including laptops, printers, workstations, endpoint, and group policy configuration system oversight.Duties and Responsibilities: Lead a team that will: Develop a high availability solution for the workspace environment leveraging enterprise standards. Work with customers to solution and integrate workplace platforms into their new/existing applications. Provide leadership in establishing operational processes for delivering world-class solutioning and support. Maintain the availability of the workstation environment that includes endpoint management and managed deployment. Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level. Create and maintain documentation for the architectural design, representation of logical layout of services, representation of integrated single sign-on (SSO), IP address and port traffic data, and service communications information documentation for the mobile solution. Ensure devices and apps follow security requirements.• Interface with senior leaders in the business and represent IT in planning and execution of workplace technology.• Drive solution definition, budget options and alternative analysis.• Participate in monthly portfolio planning and financial reviews, act accordingly.• Support Strategic Sourcing and Legal regarding business objectives.• Facilitate the creation, prioritization, planning, and execution of business capability and technical roadmaps w/Product Management and DevOps.• Strength in building partnerships; working collaboratively with a variety of skills and levels.• Develop and design roadmaps, implementation strategies and transformation plans focused on cloud journeys regarding Digital Workplace Technologies (Productivity, Collaboration, End User Device).• Coaching and mentoring junior members of the Digital Workplace community.Qualifications:• Bachelor's Degree in Computer Science, Computer Information Systems, Information Technology, or equivalent job experience.• Experience managing vendor priorities, relationships, and future opportunities.• Experience working with end users to understand and develop user requirements.• Strength in driving for business outcomes and results.• Action/Decision-oriented mindset.• Strong problem solving and analytical skills.• Ability to prioritize and multi-task.• Thorough knowledge of building system solutions or business applications.• Experience in a technology capability oversight role solutioning and supporting end user PCs, collaboration tools, and associated hardware and software.• Strong experience leading an end user technology function supporting PCs, Windows/Mac operating systems, application deployment, file and print services, Active Directory move/add/change, and Microsoft 365 tools and apps.• Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management.• Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff.• Well-developed skills in presentation building and process mapping.• Good understanding of virtualization technologies.• Key Skills: Leadership skills including active listening, clear and concise verbal and written communications, strategic thinking, creativity, flexibility, ability to inspire and grow talent.Preferred Qualifications:• Solid understanding of and demonstrated ability to apply Agile methodologies.• Significant experience with Windows 10, macOS strategies/roadmaps.#LI-RV1#DICEJobs Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com. Job Requisition: 273379externalUSA-MA-Quincy11162022