02 Jan
Application Support Lead
New York, New york city , 10017 New york city USA

job summary:Our client is a well-known Health System in New York and they are looking for a Lead Application Support Analyst to join their growing team on a full-time basis! The Lead Application Support Analyst will be brought on to support of all technology solutions that support the Oracle Fusion Absence and Payroll functions. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations and performing root cause analysis. You will also work with Software Partners to understand roadmaps and release management. They also engage with the business areas within their functional domain to support operational business events and any associated application changes. Some key applications this role will be responsible for are Oracle Fusion HCM Cloud, Absence, Payroll, Oracle Analytics OTBI and BIP reports. This position brings excellent opportunities for growth and exposure within all levels of the organization. Develop great business relationships throughout the company footprint! Are you the next Lead Application Support Analyst? Reach out today with your updated resume for immediate consideration! location: NEW YORK, New Yorkjob type: Permanentsalary: $120,000 - 150,000 per yearwork hours: 8am to 5pmeducation: Bachelors responsibilities:

  • Provides application support for Oracle HCM Fusion - Absence and Payroll functions to ensure the day-to-day operational activities are running as expected.
  • Plan, manage and support Students and Employees leave of absence and payroll functions.
  • Manage the Operational Services being provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.
  • Ensures Absence and Payroll integrations and vendor reports are audited and sent to vendors on time.
  • Manages production issues if/when they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences.
  • Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.
  • Continually looks for opportunities to refine operational procedures to ensure support is provided in a consistent way with as few errors as possible.
  • Ensures on-going Application and Vendor compliance.
  • Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases.
  • Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team.
  • Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes
  • Working closely with the IT business partner for their area, conduct ongoing assessments to confirm that implemented solutions meet business requirements and are effective solutions for ongoing operations.
  • Stays abreast of IT services best practices.
  • Ensure SOPs, WIs are adhered to in the day-to-day operations
  • Regression testing of applications as required
  • Escalating issues with external vendors as required
  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: Bachelors (required)
  • Oracle Applications (10 years of experience is preferred)
  • Oracle Absence and Payroll (10 years of experience is preferred)
  • Oracle Fusion (3 years of experience is preferred)
  • Business Analysis (5 years of experience is preferred)
  • application development (5 years of experience is preferred)
  • Oracle Fusion Architecture (3 years of experience is preferred)
  • Technical Support
  • Technical Analyst
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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