HR and Benefits Application Lead

job summary:Our client is a well-known Health System in New York and they are looking for an HR and Benefits Application Lead to join their growing team on a full-time basis! The HR and Benefits Application Lead will be brought on to support of all technology solutions that support the Oracle Fusion Core Human Resources and Benefits functions. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations and performing root cause analysis. This person will also manage all vendors for this functional IT domain, and they will ensure the services being provided by the outsource provider(s) are consistently meeting SLA's. Work with Software Partners to understand roadmaps and release management. They also engage with the business areas within their functional domain to support operational business events and any associated application changes. Some key applications this role will be responsible for are Oracle Fusion HCM Cloud, Benefits Open Enrollments, Oracle Analytics OTBI, and BIP reports. This position brings excellent opportunities for growth and exposure within all levels of the organization. Develop great business relationships throughout the company footprint! Are you the next HR and Benefits Application Lead? Reach out today with your updated resume for immediate consideration! location: NEW YORK, New Yorkjob type: Permanentsalary: $120,000 - 150,000 per yearwork hours: 8am to 5pmeducation: Bachelors responsibilities:

• Provides application support for Oracle HCM Fusion - Human Resource and Benefits functions to ensure the day-to-day operational activities are running as expected.
• Plan, manage and support Students and Employees Open Enrollments
• Manage the Operational Services being provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.
• Ensures human resource and benefits integrations and vendor reports are audited and sent to vendors on time.
• Manages production issues if/when they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences.
• Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.
• Continually looks for opportunities to refine operational procedures to ensure support is provided in a consistent way with as few errors as possible.
• Ensures on-going Application and Vendor compliance
• Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases
• Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team
• Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes
• Working closely with the IT business partner for their area, conduct ongoing assessments to confirm that implemented solutions meet business requirements and are effective solutions for ongoing operations.
• Stays abreast of IT services best practices.
• Ensure SOPs, WIs are adhered to in the day-to-day operations
• Regression testing of applications as required
• Escalating issues with external vendors as required

• Experience level: Experienced
• Minimum 10 years of experience
• Education: Bachelors (required)