02 Jan
IT Support Specialist
Missouri, Kansas city , 64101 Kansas city USA

Company Federal Reserve Bank of Kansas CityAs a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you'll find support to develop, united in a clear and common purpose with a diverse team.About the Role The Federal Reserve Bank of Kansas City is seeking several IT Support Specialists that under general supervision, will provide information technology support, including handling moderately complex customer inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices. You will identify, troubleshoot, and resolve moderately complex customer PC hardware, software, and mobile computing incidents. You will collaborate with other National IT and District technical support staff to identify and resolve core problems, utilizing solid problem-solving skills to provide assistance and support to customers. You will also ensure issues are properly escalated and addressed in a timely manner. This position will report to the Supervisor of the EUS Service Desk. Your role as a IT Support Specialist : You will respond to incoming contacts (phone or chat) from customers requesting assistance with PC hardware, software, and mobile computing incidents of moderate complexity. Research incidents and coordinates incident resolution. Ensure the proper workflow is followed on all incidents, while placing heightened attention on all critical and high priority incidents. Offer technical assistance to aid customers in effectively utilizing automation products in an effort to mitigate future call volume. Qualifications:

  • Qualified candidates should posses an understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles / functions, along with demonstrable technical troubleshooting skills and a working knowledge of current technologies.
  • An Associate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience is preferred.
  • At least two years of experience installing, troubleshooting, and repairing PC hardware and software preferred.
  • At least one year of phone-based service desk experience; preferably in an IT environment is preferred. Chat-based service desk experience is also desired. At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (iPhones, tablets, etc.) preferred.
  • At least one year experience supporting the Outlook desktop client along with O365 / Teams experience preferred.
  • Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on a medical condition or sincerely held religious belief.
Preferred Qualifications:
  • Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A+ Certification, and/or ITIL Foundations Certification preferred.
We offer benefits that go beyond the basics, featuring: As an organization that deeply values its employees, we offer a robust set of financial, professional development, and personal benefits that go beyond the basics, featuring both a 401k/thrift plan with a generous company-match on employee contributions as well as a defined benefit pension plan and more. Depending on location, additional onsite amenities may include an onsite fitness center; onsite cafeteria with healthy and affordable food options; and additional onsite convenience benefits, discounts on a variety of goods and services. Specific Benefits include:
  • Market-leading Medical, Dental, and Vision Insurance
  • Tuition Reimbursement
  • 401k/Thrift Plan
  • Pension Plan
  • Flexible Spending Accounts
  • Life Insurance
  • Vacation & Personal Time
  • Paid Holidays
  • Parental Leave
  • Adoption Assistance
  • Onsite Fitness Center
  • Onsite Cafeteria
  • Additional Convenience Benefits, Discounts and More
Follow us on LinkedIn, Instagram, Twitter, and our YouTube channel - Kansas City Fed Certain eligibility requirements apply. This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened include, education/employment verification, criminal history, credit history, and reference checks. We Federal Reserve Bank of Kansas City are committed to building a diverse workplace and are continually striving to achieve this goal. As such, we provide equal employment opportunities regardless of race, color, religion, sex, gender identity and/or expression, national origin, age, disability, sexual orientation, or genetic information. Follow us on LinkedIn, Twitter, and our YouTube channel - Kansas City Fed. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice

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