02 Jan
IT Application Production Support Specialist
Virginia, Richmond , 23173 Richmond USA

Company Federal Reserve Bank of New YorkWorking at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.What we do: Enterprise Support Operational Support for Central Bank Services and Payments. Provide production support to ensure operational activities for Central Bank Services are completed timely and accurately. Support Markets Group implementation of monetary policy through post-trade operations and services for portfolio and client account transactions. Ensure all supporting and interfacing applications are ready for business by performing health checks and/or monitoring system generated alerts. Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Work with the vendor on application related matters. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision, and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors. Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity. You will report to the ES Ops IT Support Leader. Your role as an IT Application Production Support Specialist: You will p rovide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services. You will:

  • Experience working with the full lifecycle of post trade fixed income
  • Leverage subject matter expertise for specific applications to provide first level support and maintenance for business applications in the production environment.
  • Run large initiatives related to the support of new or existing business applications.
  • Knowledge of SWIFT MT and MX financial messaging
  • Manage upgrades and code deployments
  • Oversee the resolution of vulnerabilities in the production environment identified by security teams.
  • Engage with Incident Management teams to resolve issues in the production environment. Contributes to the identification of remedial actions and steps to avoid reoccurrence.
  • Collaborate with teams/squads to implement and release applications, platforms, and services into multiple environments; perform relevant testing for software certification; contributes to defining ongoing support and oversees specific initiatives.
  • Provide non-functional requirements for new and existing applications, platforms, and services.
  • Review the preparation of written materials used in the support of business applications such as run books and InforSec documents.
  • Frame strategic discussions on the method of engagement with squads and proposes adjustments to support services.
What we are looking for:
  • Experience in working with and supporting trading, settlements, and accounting related applications.
  • Experienced application support specialist with exceptional technical skills and the ability to interface with technical support teams, business analyst teams, and business users across multiple environments.
  • Experience supporting .Net application and application on the Windows environment.
  • Strong Oracle, SQL, query, and scripting skills.
  • Knowledge of technology tools such as Splunk and Dynatrace used in the monitoring and testing of business applications.
  • Experience with testing and deployment automation
  • Preferred experience with application migration experience from on prem to cloud, AWS and/or MCP/Azure certificatio ns
Salary Range: $160000 - $200000 / year Touchstone Behaviors set clear expectations for leading with impact at every stage of our careers and aspire to achieve in our continued growth and development. Communicate Authentically: Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.Collaborate Inclusively: Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.Drive Progress: Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.Develop Others: Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.Take Ownership: Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.Benefits: Our organization offers benefits that are the best fit for you at every stage of your career:
  • Fully paid Pension plan and 401k with Generous Match
  • Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
  • Subsidized Public Transportation Program
  • Tuition Assistance Program
  • Onsite Fitness & Wellness Center
  • And more
Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements. In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana. The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. The successful candidate must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief. This is not necessarily an exhaustive list of all responsibilities, duties , performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice

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