02 Jan
NOC Technician Associate
Virginia, Richmond , 23173 Richmond USA

Company Federal Reserve Bank of RichmondWhen you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future. Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth-along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.About the Opportunity: As part of the Federal Reserve National Operations Center, will provide various services for the network in support of mission critical financial applications residing on complex infrastructures consisting of network technology. Supports enterprise multi-platform environments that requires disciplines following ITIL methodology. Performs production support tasks which include monitoring of routers, switches, firewalls and carrier networks. Reports results of hardware and software health checks, prepares and executes changes in support of network equipment refreshes and decommissions.Executes tasks in preparation and support of customer application testing and mission critical business continuity testing. Monitors network availability during a designated shift utilizing network hardware/software tools. Diagnoses highly complex network service disruptions and coordinates activities for restoration of disrupted network services. Experienced level position requires developed career in field and gained knowledge of industry practices.Responsibilities:

  • Performs tasks associated with using predefined programming languages and multiple workstation platforms that monitor/control/configure the network to perform network availability and status checks. Participates in day-to-day network monitoring activities.
  • Participates in network problem determination and resolution activities to ensure problems are corrected in a timely manner. Determines method of resolving problems utilizing network hardware/software diagnostic tools.
  • Assists with coordination activities of network operations staff and vendor support personnel in resolving network problems. Uses equipment to ensure problem determination and escalation are executed quickly and records appropriately using software tools.
  • Participates in project activities involving implementation of changes to operating procedures/work processes and installation of new equipment within existing network configurations.
  • Performs additional duties as assigned based on change requests to ensure customer requirements are delivered on time, accurate, and complete.
  • Performs other related duties as assigned.
  • 3-5 years of Network related experience
  • High School Diploma or higher required
  • CCNA or CCNP Certifications (Highly preferred)
  • Progressive knowledge pertaining to network concepts and principles. Experience in configuring and troubleshooting router and switch configurations.
Discover the Reason Why So Many People Love It Here! When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
  • Great medical benefits
  • Pension and 401(k) with employer match
  • Paid time off
  • Tuition reimbursement
  • Employee resource networks
  • Paid volunteer leave
  • Flexible work options
  • Onsite amenities that make working here fun!
Other Requirements and Considerations:
  • A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
  • Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
  • Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling more than 20 lbs. May be exposed to moderate noise from equipment.
  • If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org.
  • Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.
  • The hiring range of the position is $51,000 - $63,700 annually.
  • The National Operations Operating Center (NOC) operates on a work schedule of seven 12-hour days in 2 weeks. This opening is for the Day Shift.Day shifts are: 7AM to 7:15PM (Eastern)May be subject to on-call and call back as needed. Schedule is subject to change over time. Weekend coverage is required.
  • Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience.
Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice

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