02 Jan
VoIP System Administrator
Maryland, Frederick , 21704 Frederick USA

OverviewGDC IT Solutions is currently seeking a

VoIP System Administratorin the

Frederick, MDarea.

Position Overview:Administrates the Avaya Unified Communications environment, including Call Manager, Uptivity and TASKE. Establishes communications systems by programming voice and data telecommunications network circuits and equipment. Provide daily telecommunications application support to staff.

  • Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
  • Verifies service by testing and reprogramming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
  • Documents Telecom network by recording configuration diagrams and programming.
  • Maintains telecom network by troubleshooting and repairing outages; testing network back up procedures; updating documentation.
  • Administers Avaya phone systems, Call Vector Designing, testing, problem solving and voice mail system.
  • May accept & registers Help Desk Service Calls
  • Provide first level Help Desk telephone support to users and document problems & solutions.
  • Escalate Help Desk calls to higher level support as needed; allowing time to maintain established SLA.
  • Assist with Business Recovery in the event of a disaster.
  • Perform other duties as assigned.

Minimum Qualifications
  • Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
  • Ability to interface with end users.
  • Willingness to travel and work out of hours and weekends providing on-call support as needed.
  • Experience in Telecommunications Knowledge.
  • Experience with Telecommunications Technologies.
  • Experience in Provisioning telephone systems.
  • Advanced understanding of technical, functional aspects of Avaya PBX systems.
  • Windows 7, Mac OS , Google Collaboration Apps and Office 365.
  • 2 years plus experience working in a Windows/Mac environment.
  • Ability to handle multiple projects at the same time.
  • Ability to work independently, complete tasks with minimal supervision.
  • Ability to communicate technical information, with internal and external clients.
  • Attention to Detail.
  • Ability to deal with complexity, and decision making.

Preferred Experience
  • Associate degree, in technology field or technical IT certifications.
  • Avaya Communication Manager Administration, certification.
  • Comp TIA A+, certification.
  • One to two years help desk or related IT experience.

What We Do: GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?
  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.#DICEIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification forms upon hire.

Visit our

Career Center

for the latest employment opportunities.© Global Data Consultants, PA USA

Related jobs

Report job