Tier 1 Team Lead (Myrtle Beach)

THIS POSITION IS FULLY REMOTE

The Team Lead will support, mentor and lead their assigned team to ensure the overall success of the Lead Generation Department.

RESPONSIBILITIES

Provide ALL assigned team members with their initial and on-going training VIRTUALLY

Present ideas and materials that will assist the department

Assist IT with troubleshooting technical issues on a team member’s station through remote access

Create reports through Excel to ensure that the team is utilizing data efficiently and meeting production expectations

Demonstrate good judgment, decision making, and team-building skills within the assigned team

Identify issues within the department and create ideas to mitigate any possible issues in the future

Initiates corrective actions to achieve productivity goals for the assigned team and the success of the department

Monitor employee performance, identify issues and document tips and training forms for each team member

Motivate your team to exceed expectations and daily goals

Responsible for the team’s overall production and retention

Assist team members with escalated calls as needed

Performs other duties that may be assigned

REQUIREMENTS

Call Center experience preferred; Not required

Strong leadership skills with a focus on associate development

MUST be Professional and Friendly

MUST be able to operate a computer

Excellent verbal communication skills and proper grammar usage

A fast learner who adapts to change

Maintain an acceptable level of productivity and customer service

Ability to develop and maintain a working knowledge of the organization’s products and services

Ability to communicate with all levels of management both verbally and in writing

Adaptable to changes within position and department

After 60-day probationary period full benefit package

Health Insurance

Dental

Vision

Life

PTO Accrual