18 Sep
Client Service Representative
Vacancy expired!
Job Description
The Photocopy Client Service Representative is an important team member within the organization, acting as a liaison between attorneys and businesses in the collections of records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO,paid holidays and a 401K plan.
- Provide daily statuses/updates to various clients via phone, emails, memos, and e-faxes.
- Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters.
- Prepare and send out new serve documentsdaily for service.
- Consult with clients and staff to issue/reissue new requests.
- Match, review, and process records and documents based on requested parameters of subpoenas/authorizations.
- Issue payments, obtain and provide additional information/documents to custodians so they can process requests.
- Close and notify all parties of orders that are being canceled, reissued andobjected to.
- Log codes/statuses in AIMS daily to ensure information for each order is up to date.
- Not assigned to specific clients, work assigned based on areas of coverage.
- Perform other job duties as assigned by management.
Qualifications
Education:- High School diploma or GED, some college is preferred
- Office related experience is desired. Legal field experience with general knowledge of local court rules and California Civil Codes is preferred
- Experienced in good customer service and professional phone knowledge and office etiquette
- Strong ability to multitask and prioritize work effectively, while remaining calm under pressure
- Understanding of computers and basic skills with Microsoft Office Products (Word, Excel and Outlook)
- Ensure the tracking of client orders in the company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
- Data Entry skills/typing 30-60 WPM
- Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!