18 Sep
Staff VP of Account Management for IngenioRX Direct Business (PS39369)
California, Applevalley 00000 Applevalley USA

Vacancy expired!

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.Position SummaryThis position is responsible for implementing new sales, delivering client retention and satisfaction strategies that drive results and improving operating gain by organic and product portfolio expansion. Position provides leadership for Pharmacy Services with management oversight of all of the Account Executives, RFP Proposal Writers and Pricing Strategies for renewal business and product expansions. Role will also provide leadership over matrixed resources (Clinical, Operations, etc.) that support account served. In this capacity, the position works directly with the VP/CSO IngenioRx to ensure successful alignment of pharmacy services team efforts in support of business objectives, creating the joint pharmacy strategy for all customers served to drive growth, retention and ongoing profitability. Primary interfaces include Direct resources such as the Sales team, Pharmacy Clinical Account Services, Marketing, Pricing team, Underwriting, Part D and Medical Account Services, and Pharmacy Operations, Analytics, and Compliance. Key Challenges/Job Complexity

Ownership of all Direct client relationships, contract performance and growth

Development of three year account specific strategic plans that address client priorities, relationship management and IngenioRx success

Retain and Grow Rx Script Count year over year for all Direct business

Address all issues that contribute to customer satisfaction

Profitable growth of Rx lives

Implementation of broker/consultant strategies by market

Formulation of strategic product options (ex: formulary and retail networks) by market

Evaluate new opportunities for revenue growth such as new product expansions

Able to develop immediate credibility and long-term consultative relationships with Pharmacy Sales/Account Directors, and all IngenioRx cross functional partners/resources that support the Direct business

Exceed the retention, satisfaction and product expansion goals by focusing on key opportunities and relationships

High quality service focusing on customer requirements and installations for a large group of clients

Recruiting, motivating and retaining high quality account team resources.

Developing consultative and business acumen skills for the account client-facing organization.

Leveraging skills to refine IngenioRx direct value proposition into successful market-facing messages to both existing clients and consultants.

Primary Responsibilities/Expected Contributions

Develop and champion pharmacy account management vision, mission, strategy, and group objectives.

Partner with current client base to assure retention, satisfaction and growth within a highly accountable and visible framework focused on driving results to plan.

Develop executive level relationships (higher-wider-deeper) directly as well as drives plan execution throughout the organization.

Collaborate with the Pharmacy Benefits Manager (PBM) to ensure connectivity and alignment so that client expectations are met. Additionally, work with PBM to obtain customization or services when required for retention or expansion of existing clients.

Provide executive leadership for the development of training materials/forums to educate Account Mgmt. associates on IngenioRx products and and how to effectively sell groups on the pharmacy value proposition.

Provide executive leadership for renewing client proposals, pricing, repricing.

Communicate pharmacy account issues in the context of overall healthcare and serve as a direct resource for client-specific concerns.

Maintain ongoing opportunities for sharing of best-practices among Pharmacy Services team and promote an efficient account service model.

Evaluate, coach, and mentor staff.

Identify opportunities for product improvement to meet the needs of clients and advocate for appropriate change.

Maintain positive senior level relationships with clients, IngenioRx cross functional leaders and other key leaders.

Achieve client satisfaction results for clinical services, superior client retention rate, and long-term client relationships.

Lead client margin and collaborate with pharmacy clinical account services for clinical positioning up-selling.

Ensure employee satisfaction, growth and retention in all people management areas.

Collaborate with pharmacy clinical staff in evaluating prospective client claims data to identify clinical opportunities to leverage in the product expansion and renewal process.

Attend select best & final presentations to supplement the prospective account team.

Drive pharmacy product and growth in partnership with business owners.

Qualifications Experience/Education

BA/BS required MBA preferred. 15 years of progressively responsible PBM account management and/or sales experience and/or operations experience in the managed care industry.

10+ years of experience in strategy financial analysis and business case development partnership and contract execution with direct exposure to health plan P&L operations; or any combination of education and experience which would provide an equivalent background

Must have thorough understanding of account management principles/tools and pharmacy pricing.

Business, Clinical and Operational acumen.

Excellent communication skills, both verbal and written.

Excellent presentation skills.

Excellent organizational and planning skills.

Excellent interpersonal skills.

Personal Attributes

Proven relationship building capability at multiple levels.

Ability to develop and manage a strategic relationship and growth plan.

Strong influencing skills

Ability to lead people and foster people development.

Ability to meet deadlines with high quality.

Strong commitment to accountability and results delivery.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.REQNUMBER: PS39369

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