Communications Operator - PBX

Position Overview:Serving the

greater Stanislaus County with 423 acute care beds, Memorial Medical Center MMC at http://www.memorialmedicalcenter.org/ provides a full continuum of care,

including:

24-hour emergency care

inpatient and outpatient surgery

specialty services in obstetrics, pediatrics,nuclear medicine, dialysis therapy, diagnostic imaging, intensive care,sleep disorders and physical therapy

a Level II Trauma Center

Memorial

Medical Center is an accredited Chest Pain Center and STEMI (heartattack) Receiving Center.MMC is part

of Sutter Health at http://annualreport2015.sutterhealth.org/ , one of the nation’s top five large

health systems at http://news.sutterhealth.org/2016/04/25/sutter-health-named-among-top-u-s-health-systems/ thanks to

its integrated network of physician, employee and volunteer pioneers—more than

60,000 people strong. Rooted in Sutter Health’s not-for-profit mission, these

team members partner to deliver exceptional care that feels personal. From

physician offices to hospitals to outpatient care centers and home services,

they proudly support and learn from the more than 3 million people in their

care—nearly 1 percent of the U.S. population, in one of the most diverse and

innovative regions in the world.PositionSummary:Primarily responsible for providing communications between

hospital staff, patients, other customers and Security Services.All calls related to dispatching service will

be documented and relayed to field officers without significant delay, existing

emergency situations not withstanding.The field officer's response to calls and other activities are expected

to be recorded in a timely and detailed manner.Responsible for monitoring various alarm systems in place for the

Communications Center and taking appropriate action in response to each

activation. This role may dispatch and direct responding officers.Due to the nature of this position, the Communications Operator

may not leave or abandon this post without direct threat to life and safety.Enhances the patient experience throughout all patient or family

interactions by serving as the customer service point of contact by

demonstrating knowledge of Sutter's Health System and service offerings.Qualifications:MINIMUM REQUIREMENTS:

High school diploma OR equivalent education /experience

One (1) year multi-line phone experience

Experience with Microsoft Office applications such as Microsoft Word and Microsoft Excel.

Able to frequently work PM or weekend shifts

PREFERRED QUALIFICATIONS:

Multi line phones/PBX experience in a hospital environment.

Customer Service experience.

Healthcare software applications such as Epic and AmCom preferred.

SKILLS and KNOWLEDGE:

Excellent customer service skills.

Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Ability to work and maintain confidential information.

Knowledge of basic clerical procedures.

Ability to read, write, hear and verbally communicate in English to the degree required by the job.

Organization: Memorial Medical Center, ModestoEmployee Status: RegularEmployee Referral Bonus: NoBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: VariableShift Hours: 8 Hour ShiftDays of the Week Scheduled: Varied DaysWeekend Requirements: Every WeekendSchedule: Part TimeHrs Per 2wk Pay Period: 40All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.