SCAH-AIM Clinical Program Support Specialist (LVN)

Position Overview:On any given day, Sutter Care at Home (SCAH) touches the lives of thousands of individuals by bringing health care directly to our patient's home - where most people chose to receive their care.Sutter Care at Home is one of the largest not-for-profit home health care and hospice agencies in Northern California. Founded in 1906, SCAH is committed to compassion and excellence through home health care, hospice, home medical equipment and respiratory care, home infusion therapy, private and geriatric care, Lifeline medical alert services and community flu and wellness programs. Serving more than 150,000 patients in 23 counties each year, Sutter Care at Home clinicians partner with our patients for better health.Through competitive wages and benefits, flexible schedules, innovative care models, new technologies, and tuition reimbursement - Sutter Care at Home strives to be your "employer of choice."

The AIM Clinical Program Support Specialist (CPSS) supports the Advanced Illness Management (AIM) Program with clinical and non-clinical administrative and operational program functions such as:

Tracking AIM referrals

Processing patient enrollments

Running operational or system level reports to support key program functions and data quality management requirements

Interacting with referral sources and local AIM staff to ensure timely and effective care coordination

Scheduling patient visits

Reconciling AIM patient census

Supporting coordination of patient care among segments of the AIM program

Transcribing clinical notes between electronic health records

Performing chart audits

The AIM CPSS works closely with AIM PSS, branch staff and leadership, HH intake and scheduling teams, referral sources, and Sutter Health affiliates to ensure service excellence to all internal and external customers of the AIM Program

The AIM CPSS reports to the AIM Program Support SupervisorQualifications:Education:Highschool diploma required. AA in nursing preferred. Current valid California LVN licensure or higher. Current BCLS/CPR certification is required. Valid California driver's license with proof of auto insurance.Experience:

Required:

Minimum 1 year experience working in a healthcare environment

Experience using electronic health records; navigating and documentation

Preferred:

2 years experience working in a healthcare environment

Experience working in Home Health/Hospice/Palliative Care

Knowledge:

Required

Basic knowledge of medical terminology

Skills:

Required

Strong interpersonal and customer service skills

Strong problem solving abilities

Strong commitment to teamwork and customer service both internally and externally

Proven data entry and general computer skills; Email, WORD, Excel

Ability to handle sensitive issues, conflict with or among others

Ability to effectively plan, organize and prioritize work

Ability to maintain a positive and professional image

Organization: Sutter Care at HomeEmployee Status: RegularBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 8 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: NoneSchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.