Quality Senior Principal Engineer, Global Services Process Engineering (Round Rock TX or Remote-USA)

Quality Senior Principal Engineer , Global Services Process Engineering (Round Rock TX or Remote-USA)Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data. Join us to do the best work of your career and make a profound social impact as part of our Global Process Engineering team for the Global Services organization.Key Responsibilities :

Facilitates defining, understanding and implementing quality business processes and best practices in critical existing and new areas to ensure effective outcomes in terms of performance

Leverage numerous process analytic tools such as NVA, Root Cause, Observation and others in order to identify problems and develop solutions and measure results.

Analyzes data on relevant project information, customer surveys, or other data and draws inferences as well as identifies corrective, preventative and improvement action plans

Key process improvements at organization level

Study, analysis and deployment of organization-wide systems and tools

Process Design including aspects of: Design, Functional analysis, Modelling and Simulation, Solution Trade-Offs, Integration & Test, Verification, Validation and Transition to Operation

Collaboratively lead stakeholders in workshops to define processes, identify friction points, gaps, and developing process improving solutions to improve overall customer satisfaction

Leverage cutting edge tools including Aris and Celonis

Help manage the programmatic structure of how we design an develop processes

Drive insights to why processes are in-efficient

Develop recommendations and actions to improve processes

Required Qualifications :

12+ years of related experience with a Bachelor’s degree, or 8+ years with a Master’s, or 5+ years with a PhD, or equivalent experience in Industrial, Mechanical, Electrical, and/or Process Engineering; or equivalent experience

Proven track record of delivering innovative process solutions, including Process Improvement Techniques and Methodologies (Lean, 6Sigma, DMAIC, ITIL or related)

Aris, Celonis (including process mining), and MS Visio

Demonstrated excellence in communications in writing, verbally, interpersonally and in presentations, especially in simplifying complex concepts into concise PowerPoint for executive reviews or briefs

Successful experience thriving in a fast-paced, customer-focused group

Demonstrated strong organizational and business decision-making skills

Ability to work independently, and still be a team player and collaborate while building relationships based on trust

Demonstrated drive to adapt, and act quickly to process change

Travel onsite as needed (approximately bimonthly or quarterly, pending pandemic resolution)

Desired Qualifications :

Six Sigma Certification

Knowledge of Enterprise Deployment or EMC Deployment

Knowledge of Project Management Methodologies (Agile, Lean, Waterfall, etc)

Prefer Bachelor’s, Master’s, or PhD in Industrial, Mechanical, Electrical, and/or Process Engineering

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. at https://jobs.dell.com/diversity-and-inclusionDell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read our full Employment Opportunity Policy here at https://jobs.dell.com/equal-employment-opportunity-policy-statement .