Operations Agent 1

DescriptionJOB SUMMARY:The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). REQUIREMENTS: Contracting new carriers Negotiating Freight Rates Develop collaborative carrier relationships Develop collaborative carrier relationships and work with Account Managers to ensure quality service Assigning carriers and providing load tenders Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers Other duties as assignedQUALIFICATIONS: At least 6 months Customer service experience, preferably in the transportation industry Must have experience managing high call and email volume Excellent verbal and written communication skills Detail-oriented with the ability to analyze information skillfully