Account Manager III, Product

Account Manager III, Product

Job Locations US-TX-Richardson ID 20-7964 Category Account Management Position Type Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage.

Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Solutions Account Manager III (SAM) provides high-level account management to customers using the products and services for the SAMs’ assigned product family with limited supervision.

As part of regular Customer communications, the SAM will suggest best practices to align with Customer goals. They will develop a comprehensive understanding of the Customer's business objectives / challenges and identify corresponding RealPage offerings both within their product business unit and across other RealPage business units to achieve Customer’s operational efficiencies, increase profits and return on product / services investments(s).

PRIMARY RESPONSIBILITIES

Develop and cultivate relationships with mid to large sized accounts, specifically customer end-users and management through various communications channels, primarily through email and phone communications

Understand and drive customer business, goals, objectives, and desired outcomes utilizing system reports, dashboards, and metrics

Understand and communicate overall customer health, including the identification and escalation of at-risk accounts

Utilize CRM tools to track customer activities effectively and accurately

Work closely with Sales and Product Management teams to identify expansion opportunities for assigned RealPage product and services for Customers

Deliver product Solution Reviews to assigned customers

Monitor and ensure customer receives and perceives value of assigned RealPage products to drive adoption

Leverage a high-level understanding of customer’s business to collaborate and support solutions which meet customer needs and expectations

Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions

Support the establishment of clear responsibilities and processes for monitoring work and measuring results.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

5 years’ experience in the multifamily industry or Account Management

Bachelor’s degree or equivalent experience and education

Proficiency using MS Office applications (Outlook, Word, PowerPoint, and Excel)

Strong verbal, written and interpersonal communication skills

Demonstrated growth in job responsibilities

Understanding of business / multifamily operations and reporting

Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, Customers, and other departments

Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage Customer expectations

Physically able to participate virtually or in-person training sessions, presentations, and meetings

Ability to work extended hours as needed (may be required at times)

Ability to travel up to 25% #LI-TP1

PREFERRED KNOWLEDGE / SKILLS / ABILITIES

5 years of experience in Multi-family industry

5 years of experience with RealPage products and services, preferably those you are assigned to manage, or other competitive software and services

College graduate with a focus on Finance, Real Estate, or other applicable area of study

Strong understanding of multi-family industry at both corporate and property level

Experience with Customer Relationship Management (CRM) software such as, Salesforce, Gainsight, or other CRM products

Industry certifications such as ARM, CAM, CPM, MPM, NALP, RMP

Aptitude to quickly learn software programs

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness.

We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status.

We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.