Lead Sales (Key Holder)

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day.

Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

You’re excited about this opportunity because you will

Create engaging experiences for customers by sharing expertise on cooking, entertaining & enhancing your home

Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures

Conduct warm-up and cool down meetings with associates and coach associates to productivity and performance

Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests

Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts

Meet personal productivity targets and goals, while providing exceptional customer service to our guests

Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Perform projects and assignments as directed by the management team

Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Collaborate with the store team by appreciating & valuing the talents & contributions of others

Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals

Drive sales by clienteling & connecting customers to you & Williams-Sonoma

Provide training and coaching expertise to associates in selling, product knowledge, clienteling and in-home services

Be held accountable for the following brand competencies : operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe

A technologically and data-driven business

Competitive salaries and comprehensive health benefits

We’re at the forefront of tech and retail, redefining technology for the next generation

We’re passionate about our internal and external clients and live / breathe the client experience

We get to be creative daily

A smart, experienced leadership team that wants to do it right and is open to new ideas

We believe in autonomy and reward taking initiative

We have fun!

We’re excited about you because

Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale

Succeed in a team environment, while able to work independently & manage your own time

Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box (shop keeper)

Know what questions to ask your customers in order to understand their personal style & needs

Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products

Knowledgeable of all your neighborhood’s treasures including the best flea markets, vintage shops, boutiques, dining & entertainment venues that help the customer layer unique items into their home (food orientation) farmer markets, local vendors, chefs, restaurants.

Most successful when provided with clearly defined daily sales goals & metrics

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Effective communication, organization and leadership skills

Proven ability to motivate and influence others through personal actions and examples.

Ability to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques

Employment / promotion to this role will be contingent on successful completion of a background check.

Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and / or Sunday) and two during the week (Monday to Thursday).

Associates must be available for annual inventory and entire holiday season (November and December).

Example : Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

Lead Note : In addition to having the Casual availability required, Lead associates must be available to meet the needs for their area of responsibility at their store.

Examples : Sales Leads must have availability for peak sales / traffic or to support selling when Sales Associates cannot be scheduled.

Technical Competencies required :

HM : List any technical requirements, if applicable. For example :

Deep understanding of numerous networking protocols such as OSPF, BGP, VRRP, DNS, DHCP, proxy functions (forward and reverse), security protocols (IPSec, SSL, etc.

real-time protocols for voice (Skinny, SIP, H.323, MGCP), in addition to WAN communications protocols including MPLS, DWDM, OC carrier, BRI / PRI

Familiarization with cloud / storage services

Basic scripting skills in Python, Perl, iRules, TCL, Chef / Puppet or Go a plus

Physical Requirements :

Ability to be mobile on the sales floor for extended periods of time.

Ability to operate POS system.

Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Benefits :

Once you are here, you can look forward to a wide variety of benefitsdesigned to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future.

Depending on your position and your location, here’s a look at what you might be eligible for :

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels

A 401(k) plan and other investment opportunities

Paid vacations, holidays and other time-off programs

Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave;

same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Location specific sample sales

A business casual work environment

San Francisco based bike share program

Time off to volunteer

Matching donations to qualifying nonprofit organizations

Company-sponsored community involvement

Various discounts on local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.