19 Sep
Walk-In Customer Rep (Bilingual - Chinese)
California, Sanfrancisco 00000 Sanfrancisco USA

Vacancy expired!

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the

foundation upon which we’re creating greater access to care for our members,

greater value for our customers, and greater health for our communities. Join

us and together we will drive the future of health care. This is an exceptional opportunity to do

innovative work that means more to you and those we serve at one of America's

leading health benefits companies and a Fortune Top 50 Company.Walk-In Customer Service Representative (Bilingual - Chinese)Position starting as a Work From Home PositionLocation 711 Broadway, San Francisco, CA 94133Work Hours: M - F Day Shift 9:00 am - 5:00 pmSaturday 1 X per monthThe Walk-In Customer Representative (Bilingual - Chinese) is responsible for handling all walk-in customers by responding to inquiries for all lines of business. Primary duties may include, but are not limited to:

Receives and verifies premium payments.

Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.

Researches and responds to walk-in customer concerns.

Accepts premium payments and prepares written receipts.

Assists customers in the selection of health care coverage that best suits their needs.

Assist customers in making policy change decisions that result in retained business.

Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.

Provide feedback to appropriate areas to improve service.

Acts as liaison between customer and operating units.

Assists with research of executive inquiries.

Qualifications

Requires HS diploma or equivalent and 5 years of operations or customer service experience; or any combination of education and experience, which would provide an equivalent background.

Requires a license to sell life and health insurance (within 4 months of hire) to talk about benefits with members.

Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.

Prior sales experience preferred.

Anthem, Inc. is ranked as one of

America’s Most Admired Companies among health insurers by Fortune magazine and

is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and

apply, please visit us at careers.antheminc.com. An Equal Opportunity

Employer/Disability/Veteran. REQNUMBER: PS38478

Vacancy expired!


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