19 Sep
Bi-Lingual Customer Service
California, Roseville 00000 Roseville USA

Vacancy expired!

DescriptionOfficeTeam is seeking a remote bi-lingual Customer Service representative to join a large Financial Firm in Roseville!Customer Success Representative I - Bilingual (Spanish/English)experience in candidates will (ideally) have call center experience, preferably in the home mortgage and/or consumer finance industry.This role will be on the 12:30 PM - 9:00 PM shift (8 - 4:30 shift may also be available) and will include weekends.Responsibilities Work as part of a team to complete department responsibilities within established deadlines and work to error-free quality standards. These include, but are not limited to: Answering multi-program phone calls from customers and contractors, taking follow-up calls from existing customers, and responding to emails in a prompt and detail oriented manner. Effectively communicate account status with customers and contractors, while adhering to privacy requirements, to provide friendly, knowledgeable service to all parties. Accurately maintain all records in loan processing and servicing databases in a timely fashion. Ensure that all interactions with customers, sponsors and contractors meet world class customer service standards. Communicate and coordinate with processors, credit analysts and sales reps to obtain all necessary documentation.Skills and experienceMinimum Requirements (candidates not possessing the following will not be considered) Fluency in English AND Spanish (verbal and written) is a minimum requirementposition; non-bilingual candidates will not be considered for this position Exceptional Customer Service skills are required Demonstrated proficiency in Google Apps, MS Office Suite, both Mac and PC computers is required Fluency in English (both written and verbal) is required Experience with data entry is required Attention to detail is required Shift availability based upon business needs, which includes weekends and some holidays is requiredPreferred Requirements Knowledge of income related documents is preferred Fluency in a second language (Spanish) is preferred. Experience in a fast paced call center environment is preferredIf you are interested in this great position please email your resume to Amber.Rodriguez@Roberthalf.com.RequirementsCall Center Experience2-3 Years Customer ServiceBi-Lingual English/Spanish is a plusAccountemps, a Robert Half Company, matches highly skilled professionals with accounting finance jobs on a temporary and temporary-to-hire basis. From accounting clerks and bookeepers to accounts payable and staff accountants, we provide you with access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Accountemps office at 888.490.3195 or visit www.roberthalf.com/jobs/accountemps to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Accountemps. An Equal Opportunity Employer M/F/Disability/VeteransBy clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Roseville, CADate Posted: September 18, 2020Employment Type: TemporaryJob Reference: 00580-9502693720Staffing Area: Temporary Accounting u0026 Finance

Vacancy expired!


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