IT Desktop Support Specialist

Description FOR immediate consideration please email a copy of your resume to Melody.Martinez@rht.com Position: IT Desktop Support Specialist Site Address Los Angeles, 90018Start Date: ASAPHours/Duration: 40 hours/week 8-5pm - 3 month Contract to hireRobert Half is seeking an IT Desktop Support Specialist for a Healthcare client located in Los Angeles. The IT Desktop Support Specialist will be responsible for maintaining user uptime and resolving computer related issues. Exceptional customer service is a must as the IT Desktop Support Specialist will receive phone calls, as well as emails indicating a user support request, and you will identify and resolve issues. The role always comes with the responsibility for administration and internal support of the Company’s PCs, Thin Client Devices, network printers, local printers, servers, phones, copiers and related equipment. The requests may involve working with other resources and vendors to deliver effective support services. You will then provide ongoing technical support and follow up with agency personnel.ESSENTIAL DUTIES AND RESPONSIBILITIES

Identifying, troubleshooting, resolving, and documenting user system issues

Maintaining customer satisfaction in every step of the service delivery

Installing, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client network environment

Utilizing remote monitoring and management software to resolve client requests

Documenting, reviewing, and improving existing or new procedures and workflows

Responding to client support calls, and emails:

Assist with onboarding of new users

Ensure each workstation has a computer/ thin client device, monitor, keyboard, mouse, phone, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment, thin client devices and software

Maintain inventory of all equipment, software and software licenses

Manage PC/Thin client Device setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as requiredRequirementsJOB REQUIREMENTS:

Citrix XenDesktop, Microsoft desktop & server systems, Active Directory and Exchange technology

troubleshooting and support skills

Active Directory

Microsoft Office 365

Exchange Servers 2008 & 2012

4-5 years of experience. Eagerness to learn

FOR immediate consideration please email a copy of your resume to Melody.Martinez@rht.com Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $22.00 - $25.00 / HourlyLocation: Torrance, CADate Posted: September 18, 2020Employment Type: TemporaryJob Reference: 00460-9502692587Staffing Area: Technology u0026 IT