CHS Call Center RN

In this position you will have the following responsibilities :

Demonstrate service excellence and positive interpersonal relations in dealing with others, including caregivers, core leaders, new hire candidates, and colleagues to maximize productivity and service delivery results.

Provide clinical expertise, guidance and restrictions regarding caregivers with confirmed or suspected COVID-19 according to current PSJH processes to reduce the risk of communicable disease transmission and provide necessary information to caregivers and their core leaders.

Utilize most current tools, policies and resources to verify accuracy of information provided.

Perform virtual pre-employment health screens, collaborating with local CHS team members and Customer Service Representatives and, when any accommodations or unique circumstances are identified, with Human Resources or CHS Medical Director.

Responsible for accurate input of all transactions into Call Center and OHM systems within specific and designated time frames to ensure timely processing of deliverables and SLA’s.

Ensure maintenance, storage, accuracy and confidentiality of employee health records, utilizing current standard operating procedures

Ensure remote workplace and practices comply with telecommuting policy in all aspects.

Manage after hours caregiver exposures to blood or body fluids or infectious disease following current PSJH policy and protocols, supporting the caregiver throughout the process and ensures results are provided to minimize the wait time as much as and whenever possible.

Work on-site in CHS to provide on-site services as business demands require and as directed by CHS Manager

Assure compliance with confidentiality policies, in accordance with State and Federal laws, maintains confidentiality of caregiver, patient, and business.

Qualifications :

Required qualifications :

2 years experience as an RN in an acute or post-acute setting.

Basic Life Support (BLS), upon hire.

Registered Nurse, upon hire.

Preferred qualifications :

Bachelor's Degree in Nursing.

1 year experience in an Employee / Occupational Health setting.

6 months experience with computer databases and systems, such as Microsoft Office, Excel, OHM, technologically savvy.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.