20 Sep
IT Technician 1
California, Riverside 00000 Riverside USA

Vacancy expired!

Job Description

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees.

Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

A day in the life Understands and displays basic troubleshooting concepts and processes and operating system fundamentals Protects our Brand and competitive advantage by ensuring that customer / other protected data and intellectual property is protected and never exposed to external breach or unauthorized access Understands importance of adhering to security standards and the potential impacts to the Nordstrom brand due to security breach Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution.

Demonstrates the understanding of target SLA's for specific area. · Adheres to scheduled work times You own this if you have Understands and demonstrates basic computer skills, such as being able to explain a URL or talk someone through a password reset.

Displays customer service skills and the ability to explain technical issues in layman’s terms. Ability to read and understand technical documentation and relay information to the client.

A 4-year degree in related field preferred or equivalent experience

Vacancy expired!


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