Salesforce Support Lead
Vacancy expired!
Job Description
Salesforce Support Lead :
10+ years' experience in customization of Salesforce platform and Lightning
Experienced in Projects handling the Support lead role for Salesforce Platform involving Service Cloud
Strong communication, negotiation skills and presentation skills to handle business and technical teams
Knowledge and application of principles, concepts, and techniques related to technical design and IT systems development
Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role
Ability to work with different teams across disciplines and levels
Data migration from legacy to cloud based systems
Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept for solutions
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users.
Maintain and customize Service Cloud applications.
Exp in Maintaining objects, fields, field sets, record types, page layouts, permission sets, approval processes, user roles, profiles, groups, sharing rules, workflows, and validation rules
Build custom Visual force, Lightning pages, reports, and dashboards.
Understand the client's current and future business environment, effectively anticipate, identify and meet the business needs Identify, propose and influence IT solutions to business problems
Anticipate client concerns and questions, and provide timely and professional client-focused communications
Support Super user & End user training
Exp in creating high level and low level design documents and deployment process.
Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
Salesforce certification required (Service cloud certification or FSL is added advantage)
Experience in CTI and Omni channel are added advantage
Exp in Case Management and Knowledge Management
Vacancy expired!