Dispatcher

For nearly 15 years, our organization l has served the Atlanta Metro and the Southeast USA as a trusted Commercial Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. See more here.What We Need

We are seeking a Dispatcher to work at our office in Austell, Georgia

Position is considered an integral part of the Office team

Successful applicant will be a problem solver and careful about the details

What You?ll Be Doing

Working with other dispatchers and fleet personnel to manage workflow

Monitoring alarm systems

Communicating with alarm companies and other call centers by phone and email

Communicating with customers and facility managers by phone and email

Communicating with company technicians by phone and email

Determining which technician is appropriate for dispatching to call

Dispatching technicians

Monitoring field personnel efficiency throughout the day and making recommendations to supervisors based on findings

Monitoring email and software systems for incoming work orders, and then categorizing and prioritizing them

Assisting field personnel by checking rules of engagement, premise conditions via remote monitoring, and equipment maintenance histories

Verifying completion of previous day's orders; investigating and taking action on incomplete orders

Managing vehicle maintenance program, coordinating repairs and maintenance

Data entry for supporting the billing process

Gathering data for reports to ensure that team gets regular updates on company metrics

What We?re Looking For

Work hours: Monday - Friday from 6:45AM-4:00PM Eastern Time

Experience: Preferred 1 year working as a Dispatcher, Fleet Manager, Operations Coordinator, Shipping Coordinator, Logistics Coordinator, or Customer Service Representative

Skills and Technical Knowledge: ability to read graphs, charts, and tables

Personality & Approach to Work

Problem solver

Ability to meet deadlines

Ability to get the details right

What You?ll Get From Us

Company cell phone & access to the latest technology

Paid Vacation and Holidays

Competitive salary ? negotiable based on candidate experience and ability

Top Benefits ? Medical, Dental, Vision, and Prescription insurance coverage

Disability and Life Insurance

Retirement Fund Company Match

Opportunity to work for a recognized leader in our industry

Opportunity for advancement with proven candidate ability and work ethic

Job stability and positive work environment

Paid Training

What?s NextApply and let?s get you on board. We can?t wait to meet you!Our Company has a drug-free workplace program in place. All job applicants will undergo testing for the presence of illegal drugs as a condition of employment