Network Engineer II

Overview

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics.

Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.

In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs.

For more information, please visit our website at . You can also follow us on Twitter and Facebook.

Position Summary :

Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.

Works beyond the routine utilizing specialized knowledge and analysis of multiple variables.

Has a comprehensive understanding and skillsets for supported platforms / products and environments. Effort and activities are divided between maintenance and support of existing environments, and implementation tasks.

Project assignments can be large in scope but are typically of medium complexity.

Provide exceptional customer service to Dignity Health end users, Business Stakeholders and other members of Dignity IT

Perform daily production support activities

Participate in team on-call rotations.

Perform patching and code deployments across all environments

Participate in projects associated to the enhancement, upgrade / patching, or implementation of new or existing technology solutions.

Participates in support efforts between Enterprise IT Operations and other Dignity Health support teams.

Conduct performance tuning and troubleshooting

Initiate change management requests and adhere to the Dignity IT CM process.

Perform source code / versioning management function adhering to technical management guidelines

Provide ownership of technical issues within the IT Operations Team

Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Operations platforms

Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)

Build new test and production environments on existing or new hardware as required.

Identify automation opportunities and implement scripted solutions.

Identify technical innovation and process improvement opportunities.

Assist with the implementation of a comprehensive and ongoing release management and planning effort.

Utilize standard tools and methodology to develop system and support performance metrics.

Perform technical mentoring and cross training with other team members.

Demonstrate a basic knowledge & expertise with Dignity business processes and routines.

Qualifications

Minimum Qualifications :

BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.

3-7 years of professional experience in an IT technical or infrastructure field is required.

3-7 years’ experience in small to large complex projects

3-5 years’ experience with vendor engagement

Established understanding of Infrastructure and relative technologies.

Established understanding of network connectivity and protocols.

Ability to develop and organize written documentation and procedures is required.

Ability to exercise good judgment in determining work and problem resolution priorities and approaches.

Strong conflict resolution skills.

Ability to multi task in a fast paced work environment.

Team player will work close in team environment

Experience with datacenter and MDF / IDF closet construction design (cabling, racks, power, cooling)

Understanding and experience with WAN Protocols and topologies

Preferred Qualifications :

5+ years’ experience with Cisco Route Switch and Wireless infrastructure.

CCNA or CCNP Certification Preferred

Experience or understanding of Cisco Nexus platform preferred

Experience with Cisco wireless, and moderate understanding of wireless design and coverage preferred

Travel Required :

Significant travel may be required : 25% during the normal course of business but may be required to travel more frequently during certain events.