Assistant General Manager, Operations

Job Overview :

Under the direction of the General Manager, the Assistant General Manager of Operations is responsible for driving store profitability by ensuring the efficient facilitation of the selling process.

The successful candidate will have significant prior retail management experience handling all aspects of store operations The Assistant General Manager of Operations is responsible for managing budgets and expenses, logistical operations, including receiving and processing of goods, returns to vendors, transfer of merchandise and price changes, as well as maximizing staffing and productivity.

The successful candidate will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.

Job Description :

Selling and Service Leadership

Oversees all support functions within the location and provides leadership to store management and associates in support of the selling organization, ensuring that critical support functions are focused on activities that enable the selling process.

Maintains emphasis on adherence to customer service standards and ensures that back of the house and front of the house associates have the resources to provide exceptional service and exceed customer expectations.

Develops direct reports to effectively handle operational activities in order to maintain focus on selling activities.

Fiscal Responsibility

Monitors and controls store payroll and expense, control and accounting functions : bill paying, invoices etc.

Logistics

Ensures that merchandise is received and processed in accordance with continuous flow principles, that new receipts are on the floor on the day of receipt prior to store opening, RTVs and transfers are processed efficiently and back of the house areas are organized and maintained to support the selling floor activities.

Staffing and Productivity

Ensures appropriate associate coverage for selling floor and support areas through oversight of the CBS scheduling system.

Schedules executive coverage to effectively support the selling process.

Facilities Management

Coordinates necessary activities to maintain engineering operations, troubleshoot facility issues as needed and monitor Housekeeping standards.

Compliance

Ensures that all appropriate financial and regulatory controls are in place and monitors compliance

Qualifications :

4 year degree preferred

Expense management, P& L, profit and shortage control, basic accounting principles.

Strong computer skills, Excel, Word, Web based applications organization skills, teamwork, ability to deliver results on deadline within budget

5-7 years related management experience in retailing or other fast paced service and selling environment, in positions of increasing responsibility and volume.

NOTE : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, or alters the at-will status of this position.